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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Detecting Water Leaks

3/2/2023 (Permalink)

A slow leak Water leaks can be a slow drip. Be sure to inspect all your faucets throughout the house.

Water leaks in your home can cause a significant amount of damage if left unchecked. Not only can they lead to costly repairs, but they can also cause mold and mildew growth, which can be harmful to your health. The good news is that detecting water leaks in your home is not difficult, and with a few simple steps, you can identify and fix any leaks before they cause major damage. In this blog post, we’ll go over some simple methods to check for water leaks in your home.

  1. Look for Visible Water Damage Check for any visible water damage around your home. This could include water stains on walls or ceilings, damp areas on the floor, or even dripping faucets. Pay attention to any musty smells or mold growth, as these could also indicate a water leak. If you are not comfortable doing your own inspection, give SERVPRO of Rocky Mount a call. One of our professional technicians will come out to complete a detailed inspection. 
  2. Check Your Water Meter One of the easiest ways to check for water leaks is to check your water meter. First, make sure that no water is being used in your home. Then, locate your water meter and check the reading. Wait for an hour or two and check it again. If the reading has changed, it could indicate a water leak.
  3. Monitor Your Water Bill If you notice a sudden increase in your water bill, it could be a sign of a water leak. Compare your current water bill to previous bills and see if there is a significant increase in usage. If there is, it’s time to investigate further.
  4. Use Food Coloring A simple way to check for toilet leaks is to add a few drops of food coloring to the tank. Wait for about 30 minutes and check the toilet bowl. If you see colored water in the bowl, it means that there is a leak from the tank to the bowl.
  5. Check Your Water Pressure If your water pressure is low, it could indicate a water leak. Turn off all the faucets and water-using appliances in your home and check the water pressure at one faucet. If the pressure is low, it could be due to a leak.

In conclusion, checking for water leaks in your home is an essential step in preventing water damage and costly repairs. By following these simple methods, you can quickly identify any leaks and fix them before they cause any significant damage. If you do find a leak, it’s essential to address it immediately to prevent further damage and keep your home safe and healthy.

As always, we have technicians standing by 24/7 for any emergency services you might need. Give us a call (252) 977-9444

House Fire Dangers & Cleaning Techniques for Rocky Mount Homes

2/27/2023 (Permalink)

A house fire is a devastating event that can cause significant damage to both the property and the people living inside. The aftermath of a house fire can be equally dangerous due to the accumulation of soot and ash, which can pose health risks and cause long-term damage to the structure of the house. In this blog post, we will discuss the dangers of a house fire and how to clean up soot.

Dangers of a House Fire:

  • Health hazards: A house fire produces smoke and soot, which can cause respiratory problems, including asthma, bronchitis, and lung damage. The smoke can also contain toxic gases, such as carbon monoxide, which can be lethal if inhaled.
  • Structural damage: A house fire can weaken the structure of the building, causing it to become unstable and unsafe to inhabit. The fire can also damage the electrical and plumbing systems, leading to potential hazards.
  • Emotional trauma: A house fire can cause emotional trauma to the residents, especially if they lose their belongings or are injured in the fire.

Cleaning Up Soot:

  • Safety precautions: Before you start cleaning up the soot, make sure to wear protective gear, such as gloves, goggles, and a respirator mask. Open the windows to provide adequate ventilation and reduce the risk of inhaling toxic fumes.
  • Assess the damage: Assess the extent of the damage caused by the fire, and decide which areas need to be cleaned up. If the damage is severe, it is advisable to seek the services of a professional cleaner.
  • Remove loose soot: Use a vacuum cleaner with a HEPA filter to remove loose soot and ash from surfaces. Do not use a regular vacuum cleaner, as it can blow the soot back into the air.
  • Clean surfaces: Use a sponge or a soft-bristled brush and a cleaning solution to clean surfaces affected by soot. You can use a solution of warm water and mild detergent, or a specialized cleaning solution designed for soot removal.
  • Clean the air ducts: The air ducts can also become clogged with soot and ash, which can circulate in the air and cause respiratory problems. It is essential to clean the air ducts thoroughly to prevent any health hazards.

In the aftermath of a house fire, the damage restoration and fire cleanup actions can be overwhelming and emotionally taxing. Seeking the services of a professional cleaning and restoration company can alleviate some of the stress and ensure that the cleanup is done thoroughly and correctly.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. SERVPRO of Rocky Mount follows a comprehensive fire damage restoration process for all repairs that can be found on our website.

Cleaning a fire-damaged property can be stressful, but you don’t have to face fire restoration alone. Call us at (252) 977-9444. We’re Faster To Any Size Disaster.Top of Form

Storm Preparation and Recovery

2/21/2023 (Permalink)

We at SERVPRO are here for any size disaster from a small water leak to the unavoidable storm. Whatever life throws at you, we are Here to Help® through it all. If a storm does come your way, we have some tips and tricks on what to do to prepare for these large events. 

Hurricane

Hurricanes are one of the slower moving natural disasters. Because of this, typically your local news source will be able to provide advance notice. These notices can help you prepare your property for any upcoming weather. 

Depending on your location, hurricane season occurs during different times of the year, but that shouldn’t change how you prepare yourself and your property. Here are some of our tips to prepare for a hurricane:

  1. Don’t forget to unplug appliances. This helps not only protect your appliances from power fluctuation, but also potential fire hazards. 
  2. You will need to turn off the power to your home if you notice flooding in your area, downed power-lines, or if authorities recommend you do so. This will precent sparks from occurring if your home floods.
  3. Boarding up windows will help with flying debris and other dangers that may enter your home. If you’re unable to board up the windows, stay as far away from the windows as you can to protect yourself, preferably taking shelter in a closet. 

Listen to authorities if they tell you to evacuate and always be ready to evacuate at a moment’s notice. A home can be replaced, but your life and your loved ones cannot.

Tornadoes

Tornadoes can strike at a moments notice if the conditions are favorable. These storms are measured with the Fujita Scale: F1 being the weakest to F5 being the strongest. Even the weakest version of these storms can be dangerous which is why we always need to be prepared. Here are some ways for you to stay safe when in the midst of a tornado:

  1. Always remain aware of the weather conditions, especially if you know severe weather is possible. 
  2. Have an emergency plan in place, so that everyone is aware of where to go and what to do. 
  3. Take shelter immediately in a safe place. Make sure there are no windows or breakable glass around. If possible, go to a basement, if not then find a room in the middle of your house. If you live in a manufactured home, guidelines suggest you leave the home and take cover in a safe room, storm shelter, or sturdy building.

Recovery

With severe storms there unfortunately comes damage. SERVPRO of Rocky Mount is always ready for when disaster strikes. Here are some tips to start dealing with the disaster after the storm:

  1. Report any power outages or downed power lines to your electricity company. Downed power lines can be extremely dangerous. If the lines still hold power, they can produce sparks which can lead to a fire. If you come across downed powerlines, stay 30 feet away and don’t go near the pole or anything touching the line. If they land on your car, do not leave the car and wait for help to arrive. Always assume that a downed power line is carrying electricity! 
  2. Check for storm water runoff. Look around your home (crawlspace, attic, roof, etc.) to see if it is dry. Make sure there is no standing water or areas that could be leaking. The key to water restoration is making sure the structure dries in the appropriate amount of time. When a structure doesn’t dry quickly enough you have the potential for harmful microbial growth which can cause severe illness. 
  3. You will have to figure out how to dispose of the debris left behind. The best way to find this information is to contact your trash company or FEMA.

Storm season is rapidly approaching here in Eastern North Carolina. We all need to be prepared before it hits and know what to expect for the recovery. If your home is damaged during a hurricane or tornado, our experts at SERVPRO will be there to get everything back to the way it was or better, "Like it never even happened." As always, feel free to contact us here at SERVPRO Rocky Mount for any additional questions or concerns regarding storm prep. 

How to Prevent Mold in a Commercial Building

2/20/2023 (Permalink)

Microorganisms can serve a valuable purpose, helping nature in the circle of life. However, inside your commercial building, microbial growth is not so friendly. Mold can cause structural surface damage and respiratory issues for your employees and your customers.

It’s critical to know how to prevent mold in a commercial building so you can control the environment and decrease any risks. The following are three significant factors to consider when dealing with microbial growth in your commercial building:

Are Your Cleaning Habits Making Things Worse?

Bleach and other industrial cleaners kill surface germs. Use them to freshen countertops and scrub away the grime. They do not, however, penetrate porous materials. Spores do. Therefore, some industrial cleaners do not eliminate infestation. They hide it.

Instead of masking the issue, turn to the experts! We will start from the beginning and then find the source, next we will determine how to fix it and lastly, we will extract the infected material.

How does Air Flow Factor in?

One of the most common methods for mold to spread is through the air. Their microscopic size makes it easy for wind and air conditioners to impact their location. If active growth starts within the space, the air movement could influence the overall impact.

Contacting a mold remediation company in Rocky Mount, NC, is essential. Also, mold can hide inside your duct lines. Luckily your local SERVPRO can professionally clean them. HVAC ducts can be cleaned in a variety of ways, but not all are as effective enough to be considered satisfactory by SERVPRO standards. Our technicians are Here to Help® and have the training and the commercial equipment necessary to provide the professional results you deserve and expect.

Your HVAC system can offer many benefits when combating microbial growth by limiting the room's moisture, property owners may reduce the chance of spore growth. Furthermore, most microbial growth cannot grow below 40 degrees. Use your HVAC unit to maintain a cool, dry climate.

When to call the experts?

It is always best to call us sooner rather than later. The sooner we can get there to help is always better. We want to get your business back up and running quickly and effortlessly. We understand that when your business operations are interrupted by mold damage, it causes loss of revenue and productivity. SERVPRO of Rocky Mount provides professional cleaning and emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size of disaster there is. We are not only Here to Help® , we want to help!

What Causes Mold in a Commercial Building

2/15/2023 (Permalink)

Microorganisms can serve a valuable purpose, helping nature in the circle of life. However, inside your commercial property, microbial growth can be a serious issue. Mold can cause structural damage and respiratory health issues for your employees and customers.

It’s critical to know what is spreading mold in order to control environmental factors and decrease health risks. The following are two factors to understand when identifying causes for microbial growth in your commercial building:

Moisture & Humidity

If you don't want to be dealing with microbial growth, concentrate on keeping the property dry. Many owners shrug off minor roof leaks or plumbing troubles. These minor problems, however, can be sources of microbial growth of fungus. If you leave them unattended, microbes prosper.

Take proactive measures. Fix plumbing, appliances, roofs, or equipment that is leaking. If water is seeping into your building from the outside, consider waterproofing your building, changing your landscaping to direct water away, and repairing any cracks or other damage that allows water to penetrate your building. Use exhaust fans in kitchens, bathrooms, and other areas that generate steam. Vent driers to the outside in laundry rooms. Use dehumidifiers and air conditioners to control humidity during the summer.

Can you stop what is spreading mold? You can work against it by limiting the catalysts and air movement. Keep your property cool, the air conditioner working correctly and the ducts clean. In addition, eliminate spores appropriately with professional services that fix water damage as soon as possible.

Air Flow

One of the most common methods for mold to spread is through the air. Their microscopic size makes it easy for wind and air conditioners to impact their location. If active growth starts within the space, the air movement could influence the overall impact.

Contacting a mold remediation company in Rocky Mount, NC, is essential. The professionals assess the fungus and ducts. If needed, they can scrub and close off some vents to avoid further contamination.

Duct lines can also be professionally cleaned by our team. HVAC ducts can be cleaned in a variety of ways, but not all are as effective enough to be considered satisfactory by SERVPRO standards. Our technicians are Here to Help® and have the training and commercial equipment necessary to provide the professional results you deserve and expect.

The HVAC system can offer benefits when combating microbial growth by limiting the room's moisture, property owners may reduce the chance of spore growth. Use it to maintain a cool, dry climate.

When your business operations are mold damage, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of Rocky Mount provides professional cleaning or emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster.

SERVPRO of Rocky Mount is Always Ready

9/23/2022 (Permalink)

Time is of the essence when you need emergency remediation. That's why we have crews on standby 24/7/365.

When a client in Eastern NC files an insurance claim, insurers know they need to rely on storm, fire, or water damage restoration specialists that are “Faster to any size disaster.” ™ Waiting for help to arrive can quickly lead to additional damage and rising costs. Instead of hoping to hear back from a company, have confidence in immediate assistance by relying on a trusted company that is prepared to help any time of the day.

Power in Numbers:

SERVPRO® has over 2,000 franchises, allowing our professionals to jump into action the minute they get the call. No matter where the disaster happens, commercial services available include:

  • Water damage restoration
  • Fire damage restoration
  • Mold Remediation
  • Cleaning services
  • Storm and major events
  • Disaster recovery

Knowing that your emergency response team means working with professionals from the community also provides additional peace of mind. Being local, we care and are dedicated to ensuring everyone is satisfied with the restoration results. In addition to the local benefits, each franchise is backed by a nationwide network. We work closely with national and local insurance companies, which boosts communication and makes the claim process easier for everyone involved.

Dedicated Professionals


Along with being faster to any size disaster, our 24/7 emergency service teams that arrive at the disaster scene are certified professionals trained in property damage restoration. Along with employee certification training, technicians are required to be certified through the Institute of Inspection Cleaning and Restoration Certification (the IICRC). Training and certification are ongoing to ensure no matter where help is needed, the team answering the call has the latest skills to get a business back “Like it never even happened.” ®


When clients need help, it is vital to get assistance from a trusted company that is faster to any size disaster to avoid downtime, rising repair costs, and further damage.

How Professional HVAC Duct Cleaning Can Benefit You

6/17/2022 (Permalink)

Having your ducts cleaned and the HVAC system serviced regularly can keep it running more efficiently and substantially longer.

Having your HVAC ducts cleaned may not be a typical concern during life’s day-to-day, but central ventilation systems directly affect indoor air quality. Having an expert regularly service and inspect the motor, filters, coils, and other parts will ensure the system is running efficiently.

Five Benefits of Professional Duct Cleaning

HVAC ducts can be cleaned in a variety of ways, but not all are as effective enough to be considered satisfactory by SERVPRO standards. Our technicians are Here to Help® and have the training and commercial equipment necessary to provide the professional results you deserve and expect.

  1. Improved Air Quality

Many ventilation systems pull in a wide variety of contaminants, such as dust, microbes, mold spores, and pollutants. Once these contaminants make their way inside your home, there's usually not enough airflow to circulate them back outside. Dirt and dust can build up throughout your ventilation system, causing wear and tear resulting in inefficient operation and unnecessary damage.

  1. Mold Prevention

Heating and cooling ducts provide conditions that are great breeding grounds for mold growth. When you schedule routine professional maintenance, excess moisture and the organic materials that create that welcoming environment for mold spores are cleared away. Duct cleaning and disinfection steps may also prevent unpleasant musty and mildewy odors, as well as future mold growth.

  1. Reduced Heating and Cooling Bills

When your ventilation system is kept clean and well-maintained, the airflow remains consistent, components don't have to work as hard, and the system has an easier time maintaining the desired temperature. When the machinery runs smoothly and doesn't have to work harder than necessary, operation costs are lower, and you save money on your utility bills.

  1. Longer Equipment Life Span

Any type of debris in the heating and cooling system can affect the motors, fans, and other moving parts. This causes grinding and wear that damages those parts. In addition to this direct damage, the entire system will wear down more quickly because of the increased workload as the airflow is impacted. Routine repair and maintenance can greatly extend the service life of the system overall and can prevent a costly total system replacement.

  1. Pest Prevention

Adequate ventilation requires openings that allow for sufficient airflow. Unfortunately, this may also mean that pests have easy access to the ducts. The screening that prevents them from entering these ducts can become damaged and worn as it's exposed to natural elements and fluctuations in temperature. Routine inspections and professional cleaning can catch damage early, and keep insects and rodents from getting in.

SERVPRO of Rocky Mount, NC, has the specialized equipment and advanced technology necessary to thoroughly clean and repair your heating and cooling system. Our crews have been trained in cutting-edge duct cleaning techniques to ensure your satisfaction. Call us today at (252) 977-9444 to schedule your next duct cleaning appointment.

Do You Have Water Damaged Documents? SERVPRO Can Help!

4/25/2022 (Permalink)

Keep your Documents Safe by Following these Tips.

No matter how many precautions you take to protect it, your Rocky Mount, NC, commercial building is always susceptible to water damage. Unfortunately, water and excess moisture can result from many different occurrences, most of which are out of your control, including:

  • Flooding from heavy rain
  • Fire sprinklers activating
  • Water pipe bursting
  • Roof leaking

It doesn't help that most of your contents are probably not waterproof. It doesn't take much water to inflict severe damage on some materials, particularly paper-based items like essential documents and irreplaceable photos and artwork. Fortunately, all hope is not lost for some of these priceless materials, thanks to SERVPRO and its state-of-the-art document restoration techniques.

What Are SERVPRO's Restoration Methods for Water-Damaged Documents?

Time is not your friend when it comes to the mingling of water and paper-based materials. Every second counts, and SERVPRO's skilled technicians and industrial equipment go to great lengths to restore anything possible. These extraordinary document drying methods include:

1. Proactive Digitizing

To avoid as much devastation as possible from a water disaster, you can hire SERVPRO's professionals to digitize your photographs and important paper documents before anything happens to them. Digitizing can allow you to go completely digital to save on physical storage space in your office by decreasing the number of paper files.

They can also simply serve as backup copies. You should keep the digital copies in an off-premises location, including the cloud, to ensure their protection in the case of a disaster at your commercial building.

2. Vacuum Freeze-Drying

SERVPRO's vacuum freeze-drying is a unique process called sublimation that vaporizes solids (i.e., ice) so that the liquid state can be avoided. This method is beneficial because standard drying methods must concentrate on drying liquids, which is what initially caused the damage to the documents. Paper dried using a traditional document restoration method will often incur additional water damage during the restoration process.

The National Archives and Records Administration approves this method. The Library of Congress uses vacuum freeze-drying to dry the one-of-a-kind historical documents and books that it houses.

3. Cleaning and Gamma Irradiation Disinfecting

Gamma irradiation is an excellent technique SERVPRO water damage restoration professionals use to sterilize paper-based materials. Materials that have come into contact with toxic chemicals or sewage will benefit from the gamma irradiation disinfecting process.

4. Deodorizing Using Archival MicroChamber Paper

After thoroughly drying water-damaged paper-based materials, technicians use a deodorization process. This technique uses Archival MicroChamber paper to eliminate lingering musty odors or other foul smells (e.g., smoke). This unique paper is constructed from 100% cotton and is also helpful in removing odors from photographs. Often, technicians will also use activated charcoal to remove odors.

5. Re-jacketing

If you've ever had a book severely damaged by water, you know the frustration and devastation of seeing it fall apart before your very eyes. SERVPRO's technicians can not only completely dry a book, but also put a new cover on it to keep it bound.

SERVPRO offers several outstanding document restoration services that can be beneficial if your business endures a water disaster. Its talented technicians are ready and willing to help at a moment's notice.

Tips for Securing Your Commercial Building After a Fire

4/13/2022 (Permalink)

Be more prepared for damage to your business. If you have more questions, just contact us.

You may breathe a sigh of release and frustration when your fire crews extinguish a fire within your building. The sparks die out, smothered with water, but now you face other obstacles such as security issues, operational concerns and repairing the fire damage.

Therefore, there is no time for owners to stop. Instead, proprietors must work on safeguarding the facilities from intruders, nature and secondary damage. So, if you face the aftereffects of a fire, use the following tips to secure the premises right away.

Tips to insure your business if a fire happens.

1. Keep Unauthorized Personal Away From Fire Damage

Many people see a vacant building and get curious about the inside, especially after a fire or disaster. However, the site remains hazardous with smoke, ash and structural concerns. In Rocky Mount, NC, owners need to ensure that trespassers do not enter the area for several reasons.

First, criminals may see the company as an easy target. They could enter, looting the premises for equipment, product or documentation. This situation hurts the operations, adding the property loss the amount. Minimize this concern by working with a fire restoration company. The experts should evaluate the location for vulnerabilities such as weak doors or busted windows. The crew can place thick plywood over these spots to make it harder to enter.

Secondly, children and adults may think they can check out the fire's damage. These trespassers could get hurt. If that happens, they can file a lawsuit. Therefore, continue to board up and post no entry signs.

2. Eliminate Exposure to Animals and Nature

The land remains at risk to nature, becoming very tempting for the local critters. Openings in the walls and ceiling may seem like a welcome invite to animals who need a place to create a nest or habitat. Squirrels and birds can squeeze through minor breaches, finding nooks quite cozy. Specialists with the fire remediation team can hunt these weak spots down, sealing them off by boarding walls and tarping the roof.

Consider the weather too. If rain or snow gets into the premises, they add to the secondary damage, saturating equipment, files and structural material. This situation adds to the cleaning expenses and jeopardizes an insurance claim. Close off as much as possible to show the insurer good faith and mitigate loss.

3. Reduce the Effects of Lingering Water and Smoke

Focus on the present and the future, arranging for professional fire cleanup. Work quickly to clean, dry and sanitize the impacted space. Remediation employees can scrub and deodorize the affected rooms, removing additional discoloration and ash.

In addition, the fire crew used hoses to drench the flames. This tactic, although helpful, led to water saturation. This moisture needs prompt attention as it quickly absorbs into drywall, flooring and other porous objects.

Unfortunately, this dampness encourages mold growth and harms the materials unless dried or removed promptly. Allow crews to take out anything concerning and replace it with new materials. This measure reduces the chance of fungus, protecting the property from future complications.

In Rocky Mount, NC, owners have a lot on their plates when they face fire damage. The initial calamity has passed, but proprietors must now protect themselves from aftereffects such as water damage, unwanted trespassers and crime. Safeguard as much as possible by closing up openings and notifying others to stay away.

How To Prevent Supply Line Leaks?

4/11/2022 (Permalink)

Avoid Supply line damage by Following These Tips.

Supply lines are hoses that bring hot and cold water into your home. These lines are attached to appliances that utilize water, such as your washing machine and toilet. Supply line damage can lead to leaks or floods that can cause damage to your home. To avoid this, periodically change your supply lines.

Avoiding a Supply Line Leak

Sink drains and supply lines are the most common causes of a bathroom leak. There are steps you can take to avoid this problem.

1. Replace Supply Lines Periodically

Replace plastic supply lines every five to eight years. Steel braided lines often come with lifetime warranties, but if your braided lines have plastic cores, you may need to replace them every 10 years.

2. Make Sure Connections Are Secure

A loose hose connection can cause a leak. Periodically check connections to make sure they are still tight, particularly if you have noticed any water pooling or dripping around your supply lines. If you have any loose connections, use an adjustable wrench to tighten the nut. Do not overtighten. This could crack the nut. If you still have a leak, loosen the nuts and use plumber's tape or pipe joint compound to coat the ferrules or threads.

3. Drain Your Lines

If you have a leak at a connection and tightening doesn't help, shut off the water and drain the line. take the supply line off and use plumber's joint tape or a joint compound to wrap or coat the ferrule. Reattach your supply line and test it. If the leak persists, replace the supply line.

4. Install Shut-Off Valves

If your toilet doesn't already have a shut-off valve, install one. This allows you to quickly stop a leak caused by supply line damage by shutting off the water without having to shut the water off to the entire house.

5. Install Flow Sensors

Flow sensors can detect a leak in your plumbing and shut off the water for either the entire house or a specific appliance. This can prevent a large amount of water from leaking into your home before you notice there is a problem.

6. Don't Overfill Your Cabinet

Many people store cleaning supplies, towels and extra toilet paper under the bathroom sink. However, putting too many things under your sink can loosen the connections on your supply lines, leading to leaks.

7. Don't Put Off Repairs

Small leaks may not seem like a big deal, but over time the water can rot or warp your flooring, cause mold growth, cause tiles to peel up and may even attract insects. Fix leaks promptly. Dry out any wet surfaces completely. If you notice any musty odors, contact a mold remediation company in Rocky Mount, NC, to check for and remove mold.

8. Call a Plumber

Some problems can be fixed easily, but others may require more specialized skills. If you have tried to fix a leak and have not been successful, contact a plumber to take care of the problem.

Supply line damage can lead to leaks that can damage your home. Regularly maintaining your supply lines can help you avoid this type of damage.

Learning more about Smoke and Soot Damage

4/8/2022 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, our specialists of Rocky Mount, NC will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

We are here to help you and your family. If you have more questions, just contact us.

What Is Spreading Mold in Your Home? 4 Essential Questions To Consider

3/24/2022 (Permalink)

Prevent Mold Spreading in your Home by Following These 4 Tips.

Fungus is a natural organism that breaks down organic material. It's helpful to break down old logs, leaves and debris. Outside the home, the microbes serve a valuable purpose, helping nature in the circle of life. However, inside the house, the spores are not so friendly. An active growth could mean your drywall and wooden structures face decomposition.

Therefore, it's critical to know what is spreading mold within the home so you can minimize damage. Take some precautions now, and understand the main contributing factors. This knowledge allows you to recognize growth early and respond appropriately. The following are four significant factors to consider.

Factors to consider about the spread of mold

1. Are You Spreading Mold?

Yes, you very well could be bringing mold inside. Microbes exist everywhere. They are outside on the ground. They are on branches and trees. It's probably even on your shoes. Any day of the week, they could hitch a quick ride into the house. However, this spread isn't likely to cause too many issues. The fungus doesn't decompose material until it reacts with moisture and organic material.

Don't touch it with your hands if you see discoloration or smell an unusually foul odor. Don't wear those shoes throughout the house. Call in mold technicians instead to handle the situation.

2. Is the Air Current a Concern?

One of the most common methods for mold to migrate is through the air. Their microscopic size makes it easy for wind and air conditioners to impact their location. If an active growth starts within the space, the air movement could influence the overall impact.

Contacting a mold remediation company in Rocky Mount, NC, is essential. The professionals assess the fungus and ducts. If needed, they can scrub and close off some vents to avoid further contamination. The HVAC system can offer benefits too when active growth isn't present. By limiting the room's moisture, owners may reduce the chance of spore growth. Use it to maintain a cool, dry climate.

3. Are Your Cleaning Habits Making Things Worse?

Bleach and other household cleaners kill surface germs. Use them to freshen countertops and scrub away the grime. They do not, however, penetrate porous materials. Spores do. Therefore, household cleaners do not eliminate infestation. They hide it.

Instead of spraying it down, turn to experts who can evaluate the space. The specialists look for the water source, determine how to fix it and extract the infected material.

4. Do You Have Lingering Plumbing Issues?

If you don't want to see black mold, concentrate on keeping the property dry. Many owners shrug off minor plumbing troubles. The sink drips a bit. The bathroom grout may have a few blackish spots. These minor problems, however, are sources or signs of fungus. If you leave them unattended, microbes prosper.

Take proactive measures. Check under cabinets regularly, ensuring faucets and lines work correctly. Observe water bills for unexplained price hikes, catching signs of leaks early. Clean up dampness immediately.

Can you stop what is spreading mold? You can work against it by limiting the catalysts and air movement. Keep your home cool, the air conditioner working correctly and the ducts clean. In addition, eliminate spores appropriately with professional services who fix water damage as soon as possible.

The 4 Steps of Operating a Fire Extinguisher

3/16/2022 (Permalink)

Learn more about how to Operate a Fire Extinguisher by Following These 4 Steps.

A fire in your home in Rocky Mount, NC, can cause immediate panic. You may not know what to do right away. You may have a fire extinguisher in your home, but do you know how to use it? It is a good idea to understand the basics of operating an extinguisher to be prepared in the event of a fire.

The Four Steps of Using a Fire Extinguisher

It is easy to remember the four main steps of operating an extinguisher if you keep the PASS acronym in mind:

  • Pull
  • Aim
  • Squeeze
  • Sweep

Pull

The first step is to pull the safety pin from the extinguisher. This action also breaks the tamper seal, the plastic strip wrapped around the safety pin. It ensures the extinguisher is ready to go when you need it.

Aim

When you use the extinguisher, be sure to aim the nozzle at the base of the fire, not at the top. You can help prevent fire damage and put it out more quickly by aiming low. This area is the fire's source. If you are using a CO2 extinguisher, take care not to touch the plastic discharge horn. It gets very cold and can cause skin damage if you contact it.

Squeeze

Once you have aimed the nozzle at the fire's base, squeeze the handle. This step releases the extinguishing agent.

Sweep

Use a side-to-side sweeping motion to discharge the chemicals at the base of the fire. Keep sweeping back and forth until the fire is out.

Watch the area closely, though, and don't assume that the fire is entirely out right away. Flames could start up again. If this happens, repeat the Aim, Squeeze and Sweep steps as needed.

What To Know Before Fighting a Fire

It's essential to know what is burning before you attempt to extinguish a fire. A kitchen fire, for example, may involve grease or cooking oils. An out-of-control campfire in the backyard probably involves wood and paper.

Knowing what materials are burning helps you determine which type of extinguisher you need to use. They come in four different classes:

  • Class A extinguishers are rated for wood and paper combustibles.
  • Class B extinguishers are designed for flammable liquids such as oil, grease and gasoline.
  • Class C extinguishers can put out electrically charged fires.
  • Class D extinguishers are made for use on combustible metals.

You can purchase extinguishers designed for multipurpose use, such as an ABC extinguisher. It is a good idea to have multipurpose extinguishers in several places in your home. That way, you are ready for different types of fires.

If you are not sure you can fight the fire, or if it has gotten out of control, evacuate immediately. It is possible to have a professional restoration service come in and repair your home after fire damage. However, your personal safety is the most critical factor.

Knowing how to use a fire extinguisher can save you a lot of time and worry if you ever have a small fire in your Rocky Mount, NC, residence. Keep the PASS acronym in mind to help you remember what to do.

Is Your Business Prepared For a Flood?

3/10/2022 (Permalink)

Follow These Tips, be Prepared For a Flood, and Protect your Business.

Flooding is a lurking disaster that could happen at any time. When it does, is your Rocky Mount, NC business to handle the aftermath? Below are three essential ways to help make it easier for your business to thrive even during an unexpected event.

Important Tips to Protect your Business From Flood

1. Know the Risk

The first step is to determine if your business is located in a floodplain or near one. There are FEMA maps that make it easy to find out, helping you better understand how high of a risk you face. If your business is not in a flood-prone area, that doesn’t mean you are safe. Flash floods are called what they are for a reason. Heavy rainfall and snowmelt also create flood conditions. The building itself also needs to be factored in. Consider hiring a surveyor to determine the elevation of the foundation. If it is different than the surrounding ground, it may be more prone to water leaks.

An additional item to consider is the electrical components. Ensure they are not close to the ground to minimize fire risks associated with a flood. With the knowledge gained, you can then work with your insurance company to determine if additional coverage is needed for flood damage.

2. Establish a Disaster Plan

Every successful business should have a disaster plan established. It should encompass all the potential what-if situations, including an evacuation plan for fires and floods. This should be a detailed document that factors in vital business operations, employee safety and securing equipment.

A key component should be a contingency plan, which will help your business stay afloat during and after the event. If the power goes out, will it result in too much downtime? Consider establishing an alternate location to keep operations going, as well as have all data backed up via the cloud or off-site. Once the plan is established, it can never be overcommunicated. Ensure all employees know what to do in case of an emergency and establish key players to help ensure evacuation or hunkering down happens smoothly.

3. Mitigate the Risk

While flooding may not be avoidable, there are ways to minimize black water damage. There are many options available to help floodproof a business. From simply keeping sandbags on hand to purchasing flood barriers, it may make a big difference. Reinforcing the property is also essential. Ensure that gutters and storm drains are regularly checked for any debris. A backflow prevention check valve should also be installed to keep unwanted water coming up through pipes. Finally, check out the landscaping.

If the area around the foundation is barren, it means water may more easily slip through any cracks. The addition of mulch, plants, flowers and shrubs will help absorb excess water.

While flooding may be something a business owner hopes to never have to deal with, Mother Nature doesn't always cooperate. Although total prevention is not possible, having clear knowledge of the risk level, a plan in place in case the event happens and reinforcing the structure are three ways to minimize unexpected downtime and water damage restoration.

5 Steps for Cleaning After a Toilet Overflow

3/8/2022 (Permalink)

Follow these steps if you experience a Toilet Overflow. If you have more questions, just contact us.

A toilet overflow, especially in case of sewer damage, can be one of the worst situations your Rocky Mount, NC, home can sustain. It will not only potentially cause water damage, but the added sewage adds another layer of urgency to the situation. It'll be extremely unsanitary, so you need to make sure you handle it in the safest, most efficient way possible.


Once you've stopped the flooded toilet from overflowing and turned off the water, take these steps for cleanup. 

Steps To Cleanup After a Toilet Overflow

  1. Turn Off the Electricity

If there are any electronics or appliances in the flooded area, you must turn off the electricity before stepping in there. Water can carry an electric charge. If you can't safely navigate to the circuit breaker, you'll need to call a professional to do it before you can start cleaning. Depending on the cause of the backup, you may also need to notify the sewage company.

  1. Extract Standing Water

You'll need to extract all of the standing water. A wet/dry vacuum is typically the safest, quickest and most efficient way to remove water and smaller debris.

  1. Remove Contents

Once the standing water is gone, as many of the contents as possible must be removed from the area. Many of the items that have sewer damage won't be salvageable. Anything that can be thoroughly cleaned, sanitized and dried within 48 hours should be salvageable. Carpet usually has to be replaced. Water-soaked drywall often has to be cut out above the water line and replaced. Depending on the severity, you may need the services of water damage restoration professionals.

  1. Wash and Sanitize Area Thoroughly

Thoroughly wash and sanitize the affected area. Remember to clean smaller spaces, walls and anything else that came in contact with the contaminated water.

  1. Dry

Finally, you must completely dry the area. You can do this by opening windows and doors, turning on the heat and running dehumidifiers and fans.

Discovering a flooded toilet resulting from sewer damage can be overwhelming, leaving you questioning the next steps. Make sure you begin the cleanup process immediately to salvage as much as possible.

Things You Need To Do After a Pipe Break

3/8/2022 (Permalink)

If you do not know what to do After a Pipe Break, just follow These Tips to prevent Water Damage.

Bursting pipes are not something you want to come home to. Whether the burst from cold, corrosion or a clog, there are a few things that you need to do quickly to minimize the damage.

6 Steps to Minize The Damage After a Pipe Break

  1. Turn Off Your Water Main

Rather than wait to find out which pipes are causing the problem, turn off your water main to avoid further damage. Once you have the water off, you can look for the break.

  1. Drain the Water

Before you fix broken pipe, you have to make sure that it is not still under pressure. Open your taps up to drain the water out of the system. If your pipes burst because they are frozen, turn your heat on to warm the pipes slowly.

  1. Call in a Professional

Depending on the type of break and where it is, you might need a plumber to fix the pipe. Once the plumber is done, it is time to start thinking about cleanup. It is very important to fix any water damage as soon as possible. You can do this by calling a professional water remediation company in Rocky Mount, NC.

  1. Dry the Area

The water remediation professionals will bring in pumps, fans and chemicals that remove and dry your home. Bursting pipes can cause more problems if the area is not properly dried. It will eventually cause issues like mold and mildew that can cause health effects to your family.

  1. Remove the Debris

The water remediation company will normally remove anything damaged during the leak and properly dispose of it. They understand the laws in your area and will make sure all materials are taken to the proper location.

  1. Fix the Damage

Some remediation companies also fix anything that was damaged by the water. All water-damaged drywall and flooring will need to be removed and replaced.

Bursting pipes are not the end of the world. A professional cleanup company can help you get back to normal faster.

8 Tips for Cleaning Smoke Damage

2/24/2022 (Permalink)

Follow These Tips for Cleaning Smoke Damage in your Rocky Mount, NC Home.

One of the most challenging issues to deal with after a fire is smoke damage. Stains and smells can linger for months or even years without proper cleaning. These tips can help you get your home odor-free.

8 Smoke Cleaning Tips

Smoke and soot damage can easily penetrate porous materials, such as curtains, carpets, furniture and clothing. Damaged areas may appear blackened or scorched or the damage may not be visible.

1. Sort Through Your Belongings

The first step in the smoke cleaning process is to go through all of your smoke-damaged possessions and sort them according to what you want to save and what you can throw out. You may want to take photos for your insurance company before you discard anything and talk to your adjuster to make sure that the insurance company doesn't want to see your stuff before you toss it.

2. Inspect Your House

Even if the fire was only in one room, there could be smoke damage throughout your home. Smoke tends to drift on the air and can spread surprisingly far from the location of the fire. Pay special attention to ceilings and walls. This damage often looks like black dust, black streaks or discolored paint.

3. Open Some Windows

Open as many windows as you can and turn on some fans to let some of the smoke smell out. This should reduce the amount of smoke odor you need to remove.

4. Remove Soot and Ash

Wear protective gloves, eyewear and a mask. Use a vacuum to remove loose soot around the damaged areas. A dry-vac works best, but you can use a regular vacuum with an attachment hose if you don't have one. Do not just push a vacuum over soot and ash. This can grind it into the surface.

5. Clean the Walls

Vacuum any large pieces of soot from the walls. Use a dry-cleaning or soot cleaning sponge to gently remove smaller amounts of soot from the surfaces. Next, use a soot cleaning solution and a rag to wipe the walls. Paint thinner or vinegar can also be used. Finally, use a degreaser or mild dish soap and hot water to scrub the walls and then rinse with hot water.

6. Clean Windows

You can clean smoke from windows by using a soot cleaner and then a degreaser. Wipe with a cloth or paper towel.

7. Clean Ceilings

The process for cleaning ceilings is similar to walls. Because you will be working on a ladder, it works better to go through all of the steps in each section, instead of trying to do each one for the whole ceiling.

8. Remove Odors

Minor smoke smells may be neutralized by using a bowl of baking soda or white vinegar. Stronger odors may require ozone treatment. If you are having trouble removing odors, you may want to contact a smoke remediation company in Rocky Mount, NC, to assist you.

Lingering smoke odors and soot stains can be difficult to remove. However, if you follow the cleaning process outlined in this guide, you should be able to eliminate most of your smoke damage.

Recognize, Prevent, and Treat the Winter Ice Dam

2/23/2022 (Permalink)

Follow these tips in order to Prevent Winter Ice Dam in your property.

When freezing temperatures settle in and snow accumulates in Rocky Mount, NC, the gutters around your roof could be affected by an ice dam or two. These blockages occur when melting snow runs to the roofline and freezes. If enough ice freezes here, it will stop melting snow water from draining away from the roof. Instead, the water may run below the rooftop shingles and into your attic causing expensive damage.

Prevention and Treatment for the Winter Ice Dam

Before the first winter storm hits, there are a few preventative steps you can take, such as maintaining an attic temperature of 32 degrees Fahrenheit or below:

Clear out the gutters and downspouts around the roof. Focus on creating a path for water to flow freely from the high points to the downspouts and away from the foundation of your home. During this maintenance, watch for low spots and puddling.

Make sure the attic is properly ventilated. If you're not sure how many vents are necessary for the type and size of your roof, reach out to an expert for advice. The next step is to make sure vents are free from dirt, pests, and other debris. An attic fan may also be a useful addition.

Update old insulation. Experts today recommend insulation with a value of R-40. A properly insulated attic keeps warmth inside your home and away from the roof. This step of ice dam prevention focuses on maintaining a cool temperature.

While inspecting your attic, pay attention to any openings where warm air could escape from your home. Keep a close eye on chimneys, exhaust fans, light fixtures, vent pipes, and any other opening between the ceiling and the attic.

Install an extra layer of protection with a water-repellent membrane below the shingles. This adds one more barrier between melting water and the inside of your home.

Identification of Dams in Your Gutters

Recognizing an ice dam is crucial to preventing water damage. Begin by watching for icicles that form around your home. Icicles show where water is flowing, so if they are developing above the top of or outside of the gutters, your home is at risk.

Monitor the level of humidity and moisture in the attic.

Another sign of trouble looks like water stains on the ceilings or walls inside your home.

Finally, look for moisture where the walls connect with the ceilings.

As soon as you notice these signs of developing water damage, take action to prevent further trouble. If you aren't sure how to proceed, contact water damage mitigation and repair professionals.

Safety During Removal of Frozen Dams

Before climbing up a ladder to treat the frozen water in your gutters, be sure you have taken steps to be safe. Ladders can be very slick in the winter. There is also an increased risk of injury due to heavy snow sliding off the roof and icicles coming off the roof.

Reach out to your insurance agent or other home care professionals to learn more about identifying and responding to an ice dam in Rocky Mount, NC.

How To Lower Business Interruption Costs After Commercial Flooding

2/19/2022 (Permalink)

Commercial Flooding can cause several problems in your Rocky Mount, NC property.

As a property owner or manager, you likely do not fear flooding or other significant damage because you have adequate commercial coverage to serve as protection. While insurance is an excellent resource, any restoration service in Rocky Mount, NC will tell you it is often not enough.

Insurers will usually only cover certain losses, and even then, the extent of coverage depends on how the policyholder deals with the aftermath of the disaster. You have responsibilities as a property owner and manager, and if you want your full coverage if the time comes, you will need to adhere to your obligations, including:

  • Routine property maintenance
  • Reporting all necessary losses
  • Mitigating further loss
  • Keeping thorough records and receipts

Using Restorative Services To Reduce Flooding and Business Interruption Costs

Whether a flood results from a broken pipe, leak or storm damage, you likely want to do all you can to reduce costs and limit business interruptions. Obviously, you cannot eliminate every disruption, especially if dealing with a significant break or leak. Still, with fast action and proper planning, it is possible to minimize your costs and losses with the help of restoration or mediation services.

Calling Restoration Companies for Help

Mounting and large water damage are a lot to handle on your own; it also might not be safe to deal with DIY-style. When you experience significant water damage, you will want to bring in the experts because they understand the various water classifications and categories which will factor into the remediation and cleanup process.

Additionally, professional restoration services can help you communicate with your insurer. It is common for insurance representatives to speak in a way that is confusing and, at times, frustrating to policyholders. The remediation service understands the claims process and can help translate information from your insurer to you and from you to your insurer.

Hiring Rapid Response Teams Reduces Costs

Hiring a professional remediation service can also save you money and your claim. Mitigation companies are known for fast response times. Many legitimate companies can respond to a scene within hours of the disaster. When a company acts quickly, these teams can help to correct specific plumbing issues before they get out of hand.

Additionally, if you start a dialogue with a remediation service before there is anything to act on, the company can help you develop an emergency response plan. The response plan will allow the company to respond even quicker to moments of crisis, potentially mitigating more significant losses and reducing any interruptions. The remediation company saves you and your insurer money by decreasing the recovery timeline and potential losses.

There are many reasons a commercial property might experience flooding, and one of the most significant issues is the frequency of the system's use. Whatever the cause of a flood, it is necessary to respond swiftly to avoid extensive business interruption and costs.

Many insurers already make it challenging to file claims on flood damage, but the process can be made more accessible with a mitigation or remediation expert.

Why deal with floods alone? You have enough to worry about with managing your business or property. It is better to hire a professional who is familiar with restoration and the claims process.

Workplace First Aid for Treating Minor Burns

2/14/2022 (Permalink)

Every employee should know how to administer basic burn first aid.

Whatever the conditions of your Rocky Mount, NC, workplace, there's always a chance of fire. A blaze would not only result in fire damage to the building and its contents, but employees could also suffer burns. All workplaces are required to have a well-stocked first aid kit. Every employee should know its location and how to administer basic burn first aid.

6 Things to Know About Treating Minor Burns

Here are some things to know about caring for a minor burn

  1. Know the Characteristics of a Minor Burn

A minor burn typically includes redness that resembles a sunburn and is no bigger than 3 inches in diameter. There will be pain and possibly blistering, but it usually won't require a medical professional's help.

  1. Cool

First, you'll need to cool the burn by applying a cool, wet compress or holding the burned area under cool running water. Make sure the water is not cold, though.

  1. Remove Constrictive Items

Gently remove any constrictive items from the burned area (e.g., rings or other jewelry, belts). The site will probably swell, so these items need to be removed as soon as possible.

  1. Apply a Moisturizer

When the burn is totally cool, apply a lotion (aloe vera is ideal). Just as fire damage can cause other materials to dry out, it can dry skin, so it's critical to prevent the area from getting too dry. Moisturizer will also make it less painful. Don't break blisters because they protect against infection. If a blister breaks, run water over the area and apply an antibiotic ointment.

  1. Cover

Next, the affected area needs to be loosely covered with a sterile gauze bandage. This will protect the injury from germs and should minimize pain.

  1. Provide Medication

The victim can take an over-the-counter pain reliever if needed. Acetaminophen (e.g., Tylenol), ibuprofen (e.g., Advil) or naproxen sodium (e.g., Aleve) should help.

After first aid is complete and everyone is OK, fire damage restoration professionals should be called. They'll return your building to its preloss condition as soon as possible

Understanding the Classification of Flood Water

1/25/2022 (Permalink)

Consider this information in case you experience Flood Water in your Rocky Mount, NC house.

Storms can lead to a great deal of residential damage, but the most significant cause of weather damage is a flood. Despite the overwhelming water damage it causes, flooding carries contaminants, which can affect drinking water, health, and sanitation.

While most homeowners want to take charge and start cleaning the water out of their homes, it is necessary to pause and consider the danger or implications of your actions. Floodwater can contain several types of contaminants, including:

  • Viruses
  • Bacteria
  • Biological agents
  • Chemicals

Important information to consider in case of Flood Water

A DIY restoration is not the best decision when dealing with natural flooding. Instead, homeowners should contact a restoration service in Rocky Mount, NC. These companies employ qualified professionals who can assess the damage to your property and determine the type of water you are dealing with.

Water Damage: Categories and Classifications

The type of flood plays a significant role in the water category or classification. The category is typically a three for weather-related floods, which is the worst. This water classification is saved for only the most toxic or hazardous floods.

Unfortunately, category three water loss is also the hardest to remediate, and it can potentially lead to compounding issues, such as mold. Because of the increased risks, specialists need to wear protective clothing and equipment. They also need to dispose of the water in federal and state-mandated ways.

While homeowners often want to take a DIY approach to home repairs and improvements, correcting category three flooding alone is ill-advised. It is typically best to hire a professional remediation service.

3 Categories

When discussing the categories of water damage, there are three levels of damage: category one, two, and three.

Category one, or clean water, is the easiest to remediate because it is not dangerous. This type of damage or loss likely stems from a broken supply line.

Category two water loss is called gray water. Gray water is likely the result of clean water left standing. When water is left in an area for long enough or soaks through building materials, it begins to collect contaminants, making it hazardous to consume.

Category three or black water is the most dangerous type of floodwater. It is toxic, and it is dangerous to touch or consume. This type of water should be left to professional remediation services.

Black Water Risks

Because black water contains bacteria, chemicals, biological substances, etc., it is dangerous. Consuming this water will make you very sick, possibly leading to severe infections.

Category three water requires experienced hands for removal, remediation, and restoration. While the water alone is hazardous, it can also lead to other problems, like mold. It is necessary for all surfaces to be disinfected and cleaned thoroughly. In some instances, recovery specialists might need to remove structural components to ensure the house is safe.

While every category of water damage can be costly, category three is the worst. It leads to time-consuming repairs and requires a tremendous amount of caution. It would be best if you never dealt with storm flooding or surges on your own; always call for help or advice for installing specific preventatives for your home.

How To Maintain Outdoor Sprinklers

1/13/2022 (Permalink)

Keep your Sprinklers in good conditions. If any problem occurs in your Commercial Rocky Mount, NC property, please contact us.

Your outdoor irrigation system plays a crucial role in making your commercial property in Rocky Mount, NC, look nice. To do this, however, all the parts must be kept in proper working order. If one sprinkler head malfunctions, you may quickly have a flood or other problems. Regular irrigation maintenance protocols can keep them in shape.

Maintenance Protocol tips as regards Outdoor Sprinklers

Inspect Annually

A yearly irrigation audit is crucial for many reasons. It reveals problematic sprinkler heads and other parts so that you can replace them. It also helps you identify leaks and gauge the overall efficiency of the system. An important part of the inspection is a precipitation test, which has three basic steps:

  • Place collection cups in every zone.
  • Run the system on full blast for a set period of time.
  • Compare the amount of precipitation in each cup.

The annual precipitation test identifies any trouble spots that may be prone to sprinkler flooding that may not be obvious with mere observation. The test is an easy way to discover problems that need to be fixed.

Check Before Use

Even with yearly inspections, many things can happen to an outdoor sprinkler at any time. Someone may trip over it while walking through the grass and damage it. A dog or other animal may knock it loose while running by or digging. A heavy rainstorm can cause the soil and thus the sprinklers to shift positions. A quick check before you turn the system on helps you identify any problems that need to be fixed first.

Observe Seasonal Changes

Each season brings different irrigation maintenance needs. For example, your scheduled usage is going to be different in the period of the year when rainfall levels tend to be at their highest than it is during drier seasons. According to water damage remediation experts, frozen pipes and sprinkler heads can break when water runs through them, so you must put a plan in place to protect them during the winter months. Depending on your region, this may be as simple as flushing the system or it may involve insulating or otherwise shielding the components from harsh winter elements. Watching for flooding during the summer helps to maintain system efficiency.

Update When Possible

Like all technology, the latest outdoor sprinkler systems offer some improvements over older models. While it is probably not feasible to replace your whole system every time an upgrade hits the market, some newer features more than make up for the cost. Any change that improves your system's efficiency is worth considering. Smart sensors that detect and monitor rainfall may save you so much money in water usage that they end up paying for themselves.

A nice lawn on your commercial property doesn't happen by accident. The irrigation system needs careful attention to keep it working well. A yearly audit of your sprinkler system is a good place to start, but you don't want to leave the rest of the year's usage to chance. Regular checks, timely irrigation maintenance and frequent system upgrades are all necessary components of keeping your outdoor commercial sprinkler system in check.

Under What Circumstances Does Renter's Insurance Cover Fire Damage?

1/4/2022 (Permalink)

Keep these tips in mind about Coverages. If any doubt arises, please contact us.

When you rent your home in Rocky Mount, NC, you may wonder exactly what your renters insurance covers if a disaster like a fire, occurs.

After all, insurance is rarely ever straightforward. There are several different types of coverage on this insurance policy, each focusing on different types of damage and loss that can be sustained due to fire. These not only include property damage but also some bodily injury.

Your insurance should cover the following:

1. When Your Personal Property Is Damaged or Destroyed

Your insurance policy will cover your personal property that's damaged or destroyed in a fire. Insurance coverage typically pays replacement costs instead of actual cash value. This is usually the best way to go because it will make it easier to replace the property by giving what it costs to replace it versus depreciated value.

Personal property coverage doesn't require the fire to have originated in your home. Your property doesn't even have to be in your place of residence for it to be covered. They'll be covered up to your coverage limits. You can find these on the declarations page of your insurance policy. You will also be expected to pay whatever your deductible amount is before the insurance company pays anything.

2. For No-Fault Minor Medical Payments to Others

Medical payments that are insignificant enough that the fault doesn't have to be proven are listed as medical payments to others on your renters insurance policy. These payments don't require any proof of fault and can be paid quickly to cover minor medical costs resulting from your fire.

3. For Negligent Liability of Bodily Injury or Property Damage

Your insurance policy will cover fire liability. If you negligently cause a fire, your liability coverage can cover others who are not on the policy. This includes those individuals who have sustained bodily injury or property damage due to your fire. For example, this insurance will cover someone who has to go to the emergency room for smoke inhalation. It will also cover the costs of repairing damage to someone else's property (including the structure itself), for which a fire damage restoration company has to be hired. It must be proven to be an accident. Your insurance policy may even pay some legal costs.

4. When You Are Displaced From Your Home

Your insurance policy will also cover loss-of-use. This coverage is designed to pay your living expenses when you are displaced from your home due to excessive fire damage. This coverage will pay for living expenses the loss mandates, such as staying in a hotel or other temporary housing, food and transportation, until the fire restoration work is completed.

One positive thing about renters insurance is that it will typically cover circumstances other than a fire caused by your negligence. For example, it will include a fire originating from a different peril, such as a lightning strike. It will also cover smoke damage in the same circumstances as it does fire damage. When you're renting your home, it can provide some peace of mind to know that everything won't be lost if the worst happens.

Why You Need To Worry About Water in Your Crawl Space

11/30/2021 (Permalink)

A wet crawl space in your Rocky Mount, NC home can be dangerous for you and your family.

The crawl space of a home is often out of sight and mind, but it is a foundational element of your home, so it should be on your radar. While it might not seem like a big deal, a wet crawl space can have dire consequences for your home and family, primarily if it floods frequently. The crawl space contains the structural supports of the house and has direct access to its flooring beams. Consistent flooding can result in several issues, including:

  • Mold
  • Rot
  • Sinking
  • Foundation cracks
  • Structural integrity issues

A flooded crawl space is no laughing matter. You should contact a water mitigation company in Rocky Mount, NC, as soon as possible to resolve the problem.

The Problems With a Wet Crawl Space

How often does your crawl space flood? A crawl space that experiences frequent floods can eventually lead to more significant concerns.

While water and moisture are not uncommon in crawl spaces, the maintenance of any water depth is problematic. See, under your house is the perfect environment for mold growth; it is dark, damp, and humid. While some people might not worry about mold under their house, it is concerning because mold can begin accessing other parts of the home through woodwork, gaps, vents, etc.

A musty odor is often the first sign of mold. When you can smell mold, it is a sign that it is reproducing and growing. You should contact a mold remediation specialist as soon as possible.

Water under your home can also lead to rot and soil displacement. Wood rot can lead to weak flooring and supports, threatening collapse. Soil displacement threatens the very foundation of the home, causing sinking and cracking.

Combatting Flooded Crawl Spaces

There are several steps a homeowner can take to prevent water from collecting under their house. First, you can install a sump pump to pump out excess water. Second, you can assess the slope of your yard. A yard should slope toward the street to prevent pooling against the foundation of your home. Third, you can examine the eaves and gutter, ensuring they are clean and working correctly. Finally, you can contact a remediation expert to look into the causes of your flooding problem.

When To Hire a Professional

The crawl space can become wet after heavy rains, but it shouldn’t flood. If you notice water sitting under the house and pooling, you should call for a property assessment. A remediation professional will assess things like a slope to determine the cause of the water problem.

If using SERVPRO, you can have a rough assessment within eight hours of contacting the company. The best part is the company is always open and promises a response time of one hour, on-site in four.

A wet crawl space is not normal, and if it is left alone, it can lead to several significant and potentially severe structural problems. Mold, rot, and sinking are only three of the threats water in a crawl space presents. SERVPRO has an excellent reputation for disaster response and can fix your crawl space concerns.

How To Use a Drain Snake

11/26/2021 (Permalink)

A clogged pipe can lead to water damage in your Rocky Mount, NC home.

A clogged pipe is a disruption to your idyllic home environment. Not only does it prevent the use of the fixture to which it is attached but it also can cause water damage if the toilet, sink, shower, or bathtub overflows. If you have already used a plunger and cleaned the trap, the next step is using an auger or drain snake. The snake breaks up the clog to allow water to flow freely through the pipe. Before you get started, though, it's important to know how to use it correctly.

Things To Know To Use a Drain Snake
1. Obtain an Auger

Unless you've used one before, it's unlikely that already have a drain snake stored somewhere in your home in Rocky Mount, NC. Therefore, the first step is finding one that meets your needs. To determine the type you need, it's helpful to know what is causing the clog:

  • Hair
  • Grease
  • Toilet paper
  • Excrement
  • Other items

If a little water is still draining, a small, manually operated auger will likely do the trick. However, if the line is completely stopped up, you may need a snake that's powered by an electric motor. These can be expensive if you buy them, but many hardware stores have rental options available.

2. Position the Auger

Once you have read the instructions on the packaging, you are ready to begin using the auger. Place the end of the snake in the opening of the drain. Then gently use the handle or turn on the motor to uncoil it and feed it down into the drain. If the pipe has a curve, you may have to adjust the pressure to curl the snake through it. You will feel resistance once the tip reaches the clog.

3. Break Up The Clog

When you reach the blockage in the clogged pipe, continue to crank the handle. This keeps the auger rotating, which is what it needs to do to break up the clog. According to water damage restoration experts, as the snake works its way through the stubborn material, you should feel it rotate more easily. If that doesn't happen after about a minute, slowly pull the snake out of the drain. It's possible the materials clogging the pipe are attached and will come up with it.

4. Test the Pipe

The only way you know that you have successfully broken up the blockage without a pipe break is to test it. Run water down the pipe and see how it drains. If you took care of the clog, you should see a marked improvement. If the clog was in the toilet, press the handle to flush it, standing nearby with a plunger at the ready. A normal flush means the auger did its job well.

A clogged pipe may be frustrating, but it's usually a pretty simple problem to fix. If you have an auger and know how to use it properly, you can unclog almost any pipe in your home. Knowing this useful skill helps you avoid water damage from an overflow and restores the usage of your sink, toilet, or bath.

Mold FAQs

11/19/2021 (Permalink)

Identify and resolve mold growth in your Rocky Mount, NC company, to avoid further damage.

One of the most common problems property owners experience is mold growth. However, many people are not familiar with why mold becomes a problem or how to get rid of it.

Mold Growth Frequently Asked Questions

These are some of the most frequently asked questions property owners have about mold.

1. How Are Mold and Mildew Different?

Mildew is a term for specific kinds of mold or fungus and usually refers to types of molds that have a flat growth habit. Mold includes all types of microscopic fungi that grow as multicellular filaments. Molds can grow on any type of organic material, while mildew usually grows on windowsills, shower walls, and other areas with high humidity.

2. How Can I Eliminate Mold?

Mold is always in the environment, so you can't completely eliminate it. However, you can reduce the amount of mold on your property by controlling moisture levels. When you discover mold, it is important to clean it promptly and dry out areas with water damage within 24 to 48 hours. Consider hiring a mold remediation company in Rocky Mount, NC, to ensure this process is completed promptly and thoroughly.

3. Do I Need To Test for Mold?

In many cases, if you can see that you have a mold problem, you do not need to test for it. However, sometimes mold testing may be useful for determining how effective cleanup efforts have been. Mold testing may also be needed for detecting hidden mold problems. However, it is recommended that you hire a professional, rather than purchasing a do-it-yourself test kit. These kits may not always produce accurate results and inexperienced users can accidentally spread mold by disturbing spores.

4. Does the Government Regulate Mold?

There are no current guidelines from the Environmental Protection Agency or any other federal agency regarding airborne concentrations of mold or mold spores.

5. How Can I Control Moisture Levels in My Buildings?

Fix plumbing, appliances, roofs, or equipment that is leaking. If water is seeping into your building from the outside, consider waterproofing your building, changing your landscaping to direct water away, and repairing any cracks or other damage that allows water to penetrate your building. Use exhaust fans in kitchens, bathrooms, and other areas that generate steam. Vent driers to the outside in laundry rooms. Use dehumidifiers and air conditioners to control humidity during the summer.

6. Can Ultraviolet Lamps Be Used To Kill Mold?

Some molds can be killed by a properly designed ultraviolet germicidal irradiation cleaner. However, cleaners designed for home use are often ineffective. Only cleaners designed for commercial use should be employed for mold control.

7. What Does Mold Smell Like?

Because mold often grows in hidden areas, the first sign may be the smell. Mold odors are produced by the release of substances called microbial volatile organic compounds. Mold smells are often described as being musty in nature.

The more you know about mold, the easier time you will have identifying and resolving mold growth problems in your buildings. However, even property owners who are very knowledgeable on the subject can benefit from professional assistance when mold testing or remediation is needed.

What Are the Different Types of Water Damage?

10/29/2021 (Permalink)

Depending on the type of water of the flood in your Rocky Mount, NC home, the cleaning process will be different.

If you've ever been a victim of a home flood, you know it can be a very anxiety-provoking event. The destruction is transpiring right before your eyes and every second counts. If the water itself doesn't cause enough loss, the type of floodwater can also make a difference in the type of cleanup needed. There are three categories of water damage, each presenting a different level of risk to humans and pets.

Clean Water is water that is safe enough to drink, such as tap water, a leak from an appliance, or a burst pipe. While it's clean initially, it can transform into greywater within 48 hours when it comes into contact with a contaminated substance or surface.

Grey Water contains a contaminant level that can be harmful if consumed but not toxic. Dishwashers, washing machines, and bathtubs are a few sources of greywater. This water can become toxic within 48 hours if left to sit.

Black Water is highly contaminated water. It can contain sewage, bacteria, or viruses. Restoration should begin as quickly as possible, as the contaminants not only threaten humans and pets but can also worsen structural and other types of damage to the house.

How To Safely Clean Up Black Water

1. Wear Personal Protective Equipment

It's best to hire flood damage restoration experts to do a thorough, professional cleanup of this highly contaminated water. They have the expertise and equipment to make sure no detail is missed. Whoever does this job must protect themselves by wearing PPE. This equipment should include a disposable hair covering, safety goggles, a respirator mask, rubber gloves, water-resistant coveralls, and rubber boots. By wearing PPE, you're protecting yourself while keeping cross-contamination at bay. The PPE should be removed when leaving the affected area and replaced upon return.

2. Extract Standing Water

It's essential to remove standing water as quickly as possible to avoid increased contamination and structural damage. The safest and most effective way to extract standing water is to use a wet/dry vacuum. However, if you don't have access to one of these vacuums, a mop and towels will work but must be thoroughly disinfected after use.

3. Remove All Contents From the Area

Everything should be removed from the area to make room for performing the water damage cleaning process. In addition to furniture and other contents, this will often include removing carpet, padding, and other soaked floorings and wet areas of drywall.

4. Clean and Sanitize Everything

Next, the entire affected area and all salvageable contents must be thoroughly cleaned and sanitized before returning materials to the site or replacing floors and drywall.

5. Dry Everything Thoroughly

Finally, everything should be dried thoroughly. Open windows and doors and run fans, heaters, and dehumidifiers. Some furniture and other items will dry best outdoors in the fresh air.

A flood in your Rocky Mount, NC, home is terrible enough, simply in terms of the resulting water damage. When you add various contaminants to create grey or black water, the situation can get much more severe. Knowing what to do beforehand can be extremely beneficial if a disaster happens.

Avoiding a Grill Fire This Grilling Season

10/24/2021 (Permalink)

Avoid the grills risky fires in your Rocky Mount, NC home.

Grills are the most valuable outdoor cooking tools, but they can also present safety risks for the unsuspecting griller. A grill fire is often contained to the tool, but depending on how the device is situated, it can result in more extensive and more significant blazes. Before you delve into prime grilling season, contact your local fire department or a fire remediation specialist in Rocky Mount, NC, for some safety tips and techniques.

4 Ways To Reduce the Risks of a Grill Fire

Technically, a barbeque fire is necessary for some types of grilling, but the goal is to use a controlled fire or controlled heat to allow for proper cooking. Unfortunately, because of the nature of grilling, the risks of a dangerous fire are always a possibility.

Keeping your family safe while making outdoor memories is crucial to any head of household. Therefore, before you fire up your grill for tonight's family gathering, remember the top four ways to reduce fire risks while grilling.

1. Use Outdoors

Grills are not indoor appliances. The only safe place to use a grill is outdoors, which does not include the garage. You want to give your grill space, allowing heat to permeate the air without risking sparking a fire.

Whether you use gas or charcoal, the risks of fire rise exponentially when you bring the tool indoors. If you do not feel like grilling in the rain, use your stovetop or a griddle instead. Devices designed for indoor use typically have built-in safety features to protect against accidental fires.

2. Keep Away From Structures

Aside from the risks of smoke damage, you want to keep grills several feet away from structures. There should always be enough room around a grill to allow for heat to disperse adequately.

Putting a grill next to your house can melt your siding or cause dry wooden structures to ignite. Maintain manufacturer-recommended distances to minimize fire hazard risks.

3. Check for Leaks

Before you ignite a gas grill, you need to check for leaks. You can check for leaks by using a mixture of dish soap and water. Mix a little dish soap with water in a spray bottle. Open the valve on the propane tank to your grill. Sprits the hose at the connection points with the water solution. If you notice bubbles, you have a leak, and you need to address it before igniting your grill.

4. Never Leave the Grill Unattended

Family gatherings are full of distractions. Most people will walk away from the grill at some point while food is cooking; this is a mistake. Do not leave the grill unattended. You need to be present in case something goes awry. Additionally, staying near the grill ensures that no curious youngsters burn or injure themselves.

A grill fire is potentially dangerous and fast-moving. If you wish to keep your family safe while grilling, you will need to adhere to some basic rules, including the four mentioned above. The two most important rules are only to use the grill outside and never to leave the grill unattended.

How To Prevent a Clogged Toilet

10/12/2021 (Permalink)

Take some precautions to prevent a clogged toilet in your Rocky Mount, NC commercial building.

It is likely that the restrooms in your commercial building in Rocky Mount, NC, account for a large portion of the work orders filed. No matter how often your staff cleans and checks for maintenance issues, having a clogged toilet may seem like an inevitable, constant state. You don't have to resign yourself to the problem just yet. Here are a few tips to help prevent some of the more common toilet issues you encounter.

Post Toilet Overflow Prevention Tips

The employees and guests who use the restroom are the best agents to help prevent toilet overflow. Many of them, however, don't know the mechanics of the toilet and thus don't understand what it can and cannot handle. Others may benefit from reminders. No matter which is true, it can be helpful to post signs that clarify your expectations:

  • Place feminine hygiene products in the wastebasket provided.
  • Don't flush paper towels or other heavy paper products.
  • Remember to flush after every use.
  • Report any problems right away.

Sometimes, the mere presence of a sign communicates that keeping the restroom in good working order is everyone's responsibility. According to water damage mitigation specialists, posting such reminders can result in a dramatic decrease in the number of work orders you receive for overflowing toilets.

Try a Different Toilet Paper

Buying lush, premium toilet paper may seem like a small way to upgrade the quality of the workplace. Unfortunately, it also may be the main culprit if you have a frequently clogged toilet. The thicker toilet paper you use in your home where you have more control over the amount used doesn't often work out well in a public restroom.

You can save a lot of money by simply purchasing the standard paper used for public restrooms, which tends to be thinner and thus kinder to commercial septic systems. Not only does it cost less per roll than thicker selections do, but it also saves you the expense of frequent sewage repairs.

Supply Convenient Waste Receptacles

If flushing inappropriate items seem like the main thing that is causing the backup of the toilets in your building, it may be time to analyze the alternatives you are offering. Are there enough trash cans in the room? Are they conveniently located? How often are they emptied? The answers to these questions may reveal that you need to make a few changes.

For every sink in your restroom, you need at least one place to deposit trash. It's also a good idea to have an extra wastebasket by the entrance. Every stall should have its own receptacle so that guests can throw away trash they don't want to carry with them to the more public portion of the room. Finally, each restroom should be checked regularly throughout the day to ensure that trash cans are not overflowing.

Preventing another work order for a clogged toilet may feel like a losing battle most of the time. With helpful reminders and a few preventative changes, though, you can decrease the number of incidences. Hopefully, these tips can help you empower everyone to take care of the restrooms in your building.

Mold Detection Tips

9/27/2021 (Permalink)

Detect the root problem to have an effective mold cleanup in your Rocky Mount, NC building.

Not all mold problems are immediately apparent. Awareness often starts when employees complain about the air quality or a mold smell when they walk into the office. A musty odor is usually a sign that you have a fungus issue somewhere in your building in Rocky Mount, NC, but unless you can see it, it's hard to determine how big a problem it is. There are several ways that mold mitigation experts determine the cause, location, and size of an infestation.

Cause

The most likely culprit of the odor is secondary damage from a water loss somewhere in the building. A mold test kit from the local hardware store may tell you there is mold in the building, but it won't give you the specific information needed to actually do something about it. One of the reasons it's smart to hire certified environmental hygienists to test for mold is that they have the necessary tools to diagnose the details of the problem causing the fungus smell:

  • Thermal cameras to highlight hidden water damage
  • Moisture meters to detect levels within structural components
  • Humidity gauges to test moisture in the air
  • Borescope to reveal mold inside pipes or other enclosed pieces
  • Rotameter to reveal the rate of airflow

While regular building inspections are necessary, they may not reveal hidden issues. Bringing in the professionals as soon as possible helps you identify the cause behind the mold smell so that you can stop the growth in its tracks.

Location

If there is a mold or mildew smell in your building, it may seem stronger in some areas than in others. Trying to find mold by the sense of smell alone, however, is not typically an effective method. The musty odor is the result of gases called microbial volatile organic compounds that are released as mold multiplies. The strong smell of these gases may indicate that the offending patches are nearby, or it could mean the vapors were transferred to your location through the air ducts or other airflow methods.

You need professional assistance to get an accurate location. Hygienists can test air samples to see where the most spores are present rather than just relying on subjective data from their physical senses. This speeds up the search process and allows the mitigation team to start work more quickly.

Size

The mold that appears on the surface of structural components seldom comprises the whole problem, especially if they are porous. Mold grows down into the material, which is why it can be so difficult to clean. Thermal imaging can help technicians see past the surface of the drywall or ceiling tiles to assess how much damage lies underneath. This helps them determine how much of the material they need to tear out and replace so that they don't have to remove more of the wall than necessary.

A mold smell in your building isn't necessarily good news, but at least it lets you know you have a fungus issue. As soon as the musty odor is reported, call professional mold experts who can properly inspect the building to get to the root of the problem.

Frozen Pipes and Insurance: What You Need to Know About Your Coverage

9/27/2021 (Permalink)

Frozen pipes can lead to water damage in your Rocky Mount, NC home.

Frozen pipes can lead to sudden and accidental water damage, requiring you to file an insurance claim. Thankfully, in most instances, the average homeowner's insurance policy will cover the damages, as long as the homeowner is a responsible owner and maintains adequate heat to limit such risks. However, while the majority of policies will cover a leak or break from a pipe freeze, not all will. In those instances, mitigation companies in Rocky Mount, NC, it is best to prepare the winter havoc on your plumbing in one of several ways:

  • Wrap the pipes
  • Maintain consistent heat
  • Keep faucets open

Understanding Your Coverage

Before you consider physical tasks to prepare your house for the winter, contact your insurance company to discuss your existing policy. While on the phone, ask your agent about deductibles and coverage limits regarding frozen pipes.

Many insurance agents might be reluctant to discuss the coverage for pipe freezes because the assumption is plumbing is within the interior of the home and maintained at the same temperature as the rest of the house. However, some older homes might have plumbing situated in an exterior wall or you might have an exterior spigot tied into your system. In these instances, it is not uncommon for pipes to be exposed to external temperatures.

Additionally, beyond understand limits and deductibles, you can talk to the agent about liabilities and mitigation. What is your responsibility? Do you have to wrap all of your plumbing or ensure it is heated? The agent should be able to explain some of the specifics of your policy and insurer expectations.

What To Do in the Event of a Pipe Freeze

A freeze does not automatically result in a burst pipe, but it is more likely the longer the pipes remain frozen. If you want to avoid an insurance claim, you will want to thaw your pipes as quickly as possible.

The first thing you should do is open your faucets to relieve some of the pressure in the pipes. If no water is coming out, you will need to apply direct heat to the affected pipes. You can wrap the pipes with heat wrap or you can use a space heater and point it directly at the frozen pipe.

If you are not sure where the freeze is located, look for condensation on the pipes. If that doesn't help, contact a remediation specialist. They will use a thermal imaging camera to locate the problem.

Preventing Freezes

The best way to prevent a freeze is to maintain temperatures throughout your home and wrap exposed pipes. Ensuring all exterior and exposed pipes are wrapped should protect against even the worst freezes, but there is always a chance, especially in frigid climates, that pipes will freeze.

You will want to file an insurance claim if your pipes freeze and break, but it is difficult to say whether you will be covered without knowing your specific policy. If you would like to learn more about your coverage or prevention methods, consider calling your insurance company to discuss your policy, especially as it relates to frozen pipes and breaks.

What Is Category Three Water Damage?

9/27/2021 (Permalink)

The category of the water damage will determine how to clean your Rocky Mount, NC home.

Did you know that home floods are categorized as one of three types of water damage? The degree of damage is based on contamination level. Water damage can originate from various sources. These sources include everything from a leaking water supply line to an overflowing toilet to flooding rain. Each variety will require vastly different restoration techniques.

Category 1 water, classified as "clean water," is relatively harmless for humans, such as an overflowing bathtub, faulty appliance, or broken water pipe.

Category 2 water, classified as "grey water," contains enough biological, chemical, or physical contaminants to pose a significant risk to humans. This water could come from a leaking dishwasher, a failing sump pump, or an overflowing toilet bowl (e.g., containing only urine but no feces).

Category 3 water, classified as "black water," is highly unsanitary and severely threatens humans. This water can originate from situations such as a flooding river, a sewer backup, or ground surface water. Grey water that hasn't been removed quickly enough can turn into black water after a short time.

It's essential to know how to classify the water damage you have in order to know which steps to take to clean it safely.

How Does Cleanup of Category Three Water Differ?

First and foremost, if you suspect that your water is category 3, you must keep people and pets away from it at all costs. This degree of contamination makes it critical to take proper measures to remediate the damage as soon as possible. High contamination means a vital need to hire water damage restoration experts. They have the professional equipment and expertise for safe, efficient cleanup.

1. Completing a Detailed Assessment of the Damage

The restoration technicians will always create a detailed evaluation of the damage. This assessment will help guide them on the best course of action to restore the affected area thoroughly.

2. Wearing Personal Protective Equipment

Technicians are required to wear PPE when dealing with black water. This equipment not only protects their safety during the sewage cleanup process but also guards your family and the unaffected areas of the home from possible cross-contamination. You will see your technicians wearing PPE such as hair coverings, protective glasses, respirators, waterproof coveralls, gloves, and boots. They'll remove this PPE whenever they leave the area and replace it when they return to work.

3. Removing Water and Contaminants

Technicians will remove all standing water and contaminants as quickly as possible. They'll also remove porous building materials, such as drywall, that they can't salvage.

4. Cleaning and Sanitizing

With category 3 damage, completing proper cleaning and sanitization is vital. Technicians will use their professional equipment and industrial-strength cleaning products to clean and sanitize the entire affected area.

5. Drying

Finally, the professionals must dry everything as quickly as possible. Quickly drying the affected area and contents will prevent mold growth and more extensive damage from water and excess humidity. The technicians utilize industrial-grade drying equipment, such as fans and dehumidifiers.

When your home in Rocky Mount, NC, sustains water damage, the moisture itself is bad enough. Black water adds another level of seriousness. Now you know how to identify category 3 water and what to expect from the restoration process.

Lightning and House Fires

8/23/2021 (Permalink)

Placing fire and smoke detectors will give you and your family a safe escape from your Rocky Mount, NC, fired home.

From 2004 to 2008, lightning was responsible for over 24,000 fires, 18% of which occurred in homes and resulted in an estimated 70% of the $407 million in direct property damage. While a lightning fire is possible, there are ways a homeowner can protect their property against that particular outcome. Fire mitigation companies in Rocky Mount, NC, recommend a couple of methods for prevention and protection:

  • Lightning rods
  • Smoke and fire detectors

Understanding the Nature of a Lightning Fire

When people think of a house fire caused by a storm discharge, they often assume it is quick. However, when your house is struck with a powerful electrical discharge, it can take a couple of hours before a fire begins.

Because a strike can result in a fast or slow burn, firefighters recommend placing several fire and smoke detectors at the peaks of your home: in attic spaces and other high points. The fire is likely to be a high burn, chasing across an attic space or different structure, such as a garage.

While a smoke alarm will not prevent a fire from starting, it will provide a family with enough warning to get to safety. To ensure the best possibility for escape, a family should have a well-established evacuation plan.

An evacuation plan should include at least two exits from every room in the house. An example of two exits from a bedroom would be from a window or the doorway. Make sure to practice escape routes often, so they become second nature.

Fire Prevention

The best prevention method for fires stemming from lightning strikes is the installation of a lightning rod. With a rod, your home is protected against nearly 90% or more strikes.

The rod helps to guide the lightning from the peak of the home to the ground. People often mischaracterize these devices as being attractive, but that is not accurate. Instead, the tool becomes the highest point on your property, making it the more likely target. If struck, the bolt will follow the cable of the rod to the ground, safely dispersing away from the structure of your home.

Unfortunately, there is no device that is 100% effective for preventing storm-related fires. The best thing a family can do is install the preventative mentioned, including the alert systems, and prepare a safe exit strategy. Unfortunately, sometimes a fire will happen, and when such events occur, it is best to plan to get your family to safety rather than trying to protect a house. Family is what matters most.

If you want more tips and techniques for fire safety, contact your local fire department or fire remediation, specialist. These professionals can offer recommendations on tools and evacuation strategies that are catered to your situation.

While somewhat rare in residential areas, a lightning fire can occur, and a family must prepare for such possibilities. Installing rods and fire and smoke detectors are two of the best ways to ensure your family’s safety. However, even more, important is having a practiced evacuation plan that all family members are familiar with.

Cleaning Your Home's Contents After a Flood

8/23/2021 (Permalink)

Not all your possessions are going to be wasted after a flood in your Rocky Mount, NC, home.

If a severe storm hits Rocky Mount, NC, causing water to infiltrate your home, it's advantageous to know beforehand how to deal with water-damaged possessions. Most things will have to be taken care of swiftly to have a likelihood to salvage. In addition to the moisture itself, you must also be careful of mold growth, which will start growing within 24-48 hours of water presentation. It's essential to take swift action. Implement these content cleaning tips to save as much as possible after a flood.

1. Flooring

Soaked carpet will probably not be salvageable. The water can soak into the padding and even down to the subfloor. It's challenging to dry carpet in time to prevent mold growth. If you spot significant damage or can't get the subfloor completely dried in time, it will probably have to be cut out and replaced. Hardwood or laminate flooring may also need to be taken up if you suspect the water has seeped into it.

2. Drywall

Drywall is porous and can soak up water like a sponge. Therefore, it's essential to dry it entirely or cut out the wet parts and replace them if you see any damp drywall. Mold can even grow behind and within the drywall.

3. Furniture

Wood is porous, so wooden furniture and cabinets will have to be treated carefully after being affected by water. Take them outside and remove any drawers, shelves, and doors that are removable. Clean all parts with a mild soap and damp cloth. Allow everything to dry out of direct sunlight. Depending on the severity of the damage, it may require professional restoration. Upholstered furniture will probably need to be professionally cleaned, but you must begin drying it out immediately for any chance of saving it.

4. Paper Products

Paper products such as books, documents, and photographs are some of the most challenging types of content cleaning; they're likely to be unsalvageable if they've gotten wet. If you have important documents, collectible books, or sentimental photographs, water damage restoration professionals can sometimes restore them with their specialized equipment and expertise.

5. Electronics

Inspect all electronics that have been affected by the water. For smaller appliances such as toasters, microwaves, and coffee makers, check for fraying or exposed wires before plugging anything in or powering it on. Call a service company to inspect larger appliances like refrigerators, ranges, washing machines, and dryers for damage to see if they're salvageable or not. If you're unsure, it's best to replace it instead of risking injury or a fire.

6. Clothing

Clothing that's been in floodwaters must be cleaned thoroughly to remove the debris and contaminants from the water, particularly if it was black water (i.e., water that's highly contaminated). Washable fabrics can be treated with prewash stain treatment spray. Use powdered detergent, which is better at releasing dirt from the clothing. Also, wash them in cold water to prevent stains from setting in. Then, you should wash it a second time in hot water (for clothes that can tolerate hot water) and powdered detergent, along with bleach or another laundry sanitizer.

Now you can be better prepared for a flood with these ideas for content cleaning and mitigating property loss. Put a plan into place today so you can be ready if the worst should happen.

Tips for Avoiding Water Loss Claims

8/16/2021 (Permalink)

Over time, a small pipe leak can provoke irremediable water damage in your Rocky Mount, NC, business.

One of the most valuable investments in your business in Rocky Mount, NC, is the building. Property coverage is a standard policy in a business owner's package, but an incident that results in a large business claim can still cost you a lot of money and time.

Tips to avoid having to file large water loss claims.

Winterize Pipes

One of the most common ways that office buildings and warehouses flood is a broken pipe. It's also one of the easiest messes to avoid with a few precautionary measures. There are several ways you can prevent freezing and the subsequent pipe break:

  • Apply insulation tape to pipes
  • Wrap pipes in insulated foam sleeves
  • Add extra insulation behind walls
  • Keep heater set at 55 degrees or higher at all times
  • Install frost-resistant outdoor spigots and keep them covered

According to water damage restoration specialists, you may not be able to see the effects of a small leak until quite a bit of damage is done. Keep an eye on your water meter, looking for any spikes in usage that could indicate a loss.

Clear Ice and Snow off Roof

If your building has a flat roof, you may not think about snow and ice accumulation until it's too late. When the snow melts and refreezes, it can form an ice dam, which weakens the structure of the roof and allows water to seep the next time it melts. This can result in a large business claim, particularly if the undetected water damage develops mold growth.

Clean Gutters and Downspouts

Gutters and downspouts are both integral parts of your building's external drainage system. They funnel water off the roof and direct it away from the base of the structure. When they get clogged with leaves, mud, and other debris, that water can pool and leak into the building. Regular cleaning, particularly after storms, is the key to proper flow.

Install a Sump Pump

No matter how many precautions you take, it's possible that a heavy storm may cause the basement or ground level of your building to flood. If that happens, having a working sump pump is the best way to get the excess water out of the space in a hurry. Test it during your maintenance rounds to ensure it's functioning properly.

Protect the Foundation

One of the ways that floodwater can get into your building is through a cracked or crumbling foundation. These leaks can not only cause damage to your interior walls and floors but also further compromise the structural integrity of the foundation itself. Look for cracks in walls or uneven door frames that indicate a shift has occurred, and repair any foundation problems as soon as you discover them.

There are many reasons you may have to file a business claim that is out of your control. Some incidents, however, can be prevented. Keep your building safe from excessive water losses by checking regularly for leaks or signs of damage. If you find any problems, have them mitigated as soon as possible. Vigilant attention is essential for protecting your investment.

The Benefits of the SERVPRO Information Center

7/30/2021 (Permalink)

With the help of SERVPRO filing an insurance claim is easier.

After a disaster at your commercial facility, filing an insurance claim can be a complicated process, especially if you are not working with the right restoration service. The specialist at SERVPRO in Rocky Mount, NC, help to make the process easier by becoming the intermediary between you and your insurer. One of the tools the company relies on is the Information Center, which makes communication between the insurance agent, client, and restoration team a breeze. There are four benefits to using the Information Center.

4 Beneftis to Using the Information Center

1. Electronic Job File

Every job handled by SERVPRO is entered into the Information Center starting from the first notice of loss. Following initial contact, the system will also have access to detailed estimates, loss photos, and all forms and paperwork. Additionally, all the updates committed to the system will also be delivered to the clients by hard copy or email.

2. Performance Comparisons

Any insurance claim is subject to approval by an agent or adjuster. To make approval easier for the adjuster, the Information Center provides industry comparisons for similar jobs. The agent can now do all their research within one system rather than scour through multiple resources.

3. Regular Reports

Every client and their insurance representative will have access to regular reporting on the job. Specifically, for insurance purposes, job cost data is provided.

4. Easy Online Access

There is no complicated process for logging in or accessing information. Every client will have access to the primary job as well as pending and completed tasks. There are also reports on any new tasks that arise during the course of completing the assignment.

Filing an insurance claim is not always so simple. However, with the help of the SERVPRO Information Center, the process is easier and more controlled. Both clients and insurers can benefit from working with the remediation specialist in the green van. If you need assistance, don’t hesitate to call a remediation specialist near you.

Can Wet Wood Items Be Saved After a Flood?

7/30/2021 (Permalink)

Hardwood Flooring.

Because of its porous nature, wood can be particularly susceptible to water damage. Problems such as swelling wood, rot, discoloration and mold can make it difficult to salvage some wood items. However, quick action can increase your chances.

Saving Wood Items After Water Damage

Hardwood Flooring

Flooring that is made from real wood can often be dried out and repaired. Several steps should be taken to save hardwood flooring:

  • If the source of the water is a broken pipe or supply line, have water pipe repair done.
  • Use a mop or wet/dry vacuum to remove water or push it out of your home through a nearby door.
  • Open doors and windows and run fans and dehumidifiers to accelerate drying.
  • Apply disinfectants to kill bacteria and reduce mold growth.
  • Consider contacting a water remediation company in Rocky Mount, NC, to quickly and safely remove water.


Baseboards and Subflooring

Baseboards and subfloors are often constructed from multi-density fiberboard. This material does not hold up to water well and you will often find swelling wood in these areas. Most of the time, you will need to replace these materials. Wet baseboards and subfloor should be removed as soon as possible to avoid additional damage to hardwood flooring or drywall that may be able to be salvaged.

Wood Furniture

Much like flooring, furniture that is constructed from real wood is more likely to be salvageable than furniture constructed from fiberboard. Wet furniture should be removed from your home and air-dried. Some furniture may need professional repairs to fix loose joints caused by water exposure. The furniture may also need to be refinished due to discoloration.

Swelling wood and wood items made from composite materials that don't resist water well usually require replacement. However, many real wood items can be salvaged if quick action is taken. A professional inspection may be necessary to determine whether structural damage exists after extensive water damage to your home.

How To Avoid Sewer Backups in the Sink and Bathtub

7/22/2021 (Permalink)

Avoid doing certain things will prevent water damage.

You never want to see evidence of a sewer backup in your Rocky Mount, NC, home, especially in the bathtub! Naturally, a sink or bathtub backup is particularly unpleasant because of the proximity to food preparation and family bathing. One way to avoid waste coming up through these drains is to understand the potential causes:

  • Blockages along the sewer lines, often caused by foreign objects flushed down the toilet or rinsed down the drains
  • Tree roots that have grown into the lines leading to breaks, cracks, or obstruction in the pipes
  • Damage to the sewer line caused by flooding, construction, or misuse

Once you understand what to avoid, it's easier to prevent water damage. Take steps to dispose of waste properly, watch for signs of clogs, and make sure you know where your sewer lines run. It's also a good idea to schedule a plumbing inspection at least once a year. Ask your insurance provider or a water damage repair agency for more preventative tips.

Avoid Chemicals in the Drain

If you suspect a clog, don't use harsh chemicals to clear it. These tend to be corrosive and may damage your pipes. The fumes and any splashing could also be problematic. If you can't solve the issue with a plumber's snake, contact a qualified professional to prevent further damage.

Stop Using the Water

When you do find that there's sewer backup in your home, immediately stop using the plumbing anywhere in your home. This is because any water or waste you send through the pipes will add more pressure behind the existing obstruction. Next, find the water main to your home and shut off the water. Before you try to do any cleanup on your own, contact an emergency plumber, your insurance provider, and a water damage cleanup and repair professional.

Protect Your Plumbing System

Any type of sewer backup is an unpleasant experience, so learn how to protect your home and plumbing system. A healthy plumbing system requires a bit of routine maintenance and a yearly inspection. These simple steps could save you from a lot of frustration and expense.

What Is a Flood Cut and Why Is It Done?

6/28/2021 (Permalink)

Flooding can cause severe damage to your building and may need flood cuts.

Restoration companies sometimes need to do a flood cut when flooding has occurred in a building. This guide will provide a brief overview of what a flood cut is and why it is done.

What Is a Flood Cut?

A flood cut is a cut made in drywall 12-18 inches above the flood line. Flood cuts are done in multiple situations:

  • Wall is too damaged to repair
  • Sewage water has come in contact with the wall
  • Wall can not be dried without removing sections
  • Wall contains insulation

Why Is a Flood Cut Done?

Sewer lines sometimes back up as a result of flooding. This can expose the surfaces in your building to contamination. Walls that have been damaged by sewage are not salvageable because the pathogens or bacteria may have been absorbed by the materials. Walls that contain insulation may also need a flood cut because wet insulation can not be dried out and still be functional as insulation.
A flood cut provides easier access to the area behind the wall, so that wet materials can be removed. It also aids in drying out framing and other wood materials behind the drywall. This faster drying process is critical for preventing mold growth.

When Is a Flood Cut Not Necessary?

If a wall is damaged by clean water, such as water from a broken pipe, and the wall does not contain insulation, a restoration company in Rocky Mount, NC, may be able to salvage the wall instead of doing tear out by using an injectidry system to dry the inside of the wall without cutting into the drywall.

Whenever possible, restoration companies attempt to save as much of your property as possible after damage from flooding. However, in some cases, this is not possible. Performing a flood cut can have multiple benefits for situations where the wall can not be completely restored.

What To Look For in a Mold Air Purifier

6/28/2021 (Permalink)

Remove mold spores from your Rocky Mount, NC home.

Mold in your home can be an ongoing problem if you have places that are humid or damp. The first thing you need to do is have it professionally cleaned by a remediation company in Rocky Mount, NC. Once this is done, you need to make sure that the mold stays gone. You can do this with a good air filtration system.
If you are shopping for an air system that removes mold, you want to look for:

  • Filtration
  • Light
  • Certifications


Each of these is crucial to removing mold spores from your home.

Filtration

Filtration is your main line of defense against mold. The best filters for mold are high-efficiency particulate air (HEPA) filters. These are tight mesh filters that pull out the majority of airborne particles. You will need to find the right size filter for the room you want to purify.
Air filtration is only effective when your filter is kept clean. You need to make sure that you change or clean the filter regularly.

Light

Many of the better mold filters use UV light to destroy biological particulates in the air. UV light filters cleanse the air by killing the mold. Although technically, the mold is still there, it is no longer alive and becomes dust. Your air purifier can then pass the air through a HEPA filter and filter out any remaining particles. This works as a primary stage, while the HEPA filter is the second stage.

Certification

Ideally, you want a fully certified air filter. This means that the Environmental Protection Agency and the Association of Home Appliance Manufacturers both should rate your purifier. These agencies evaluate purifiers for quality and particulate removal. Your machine should also be rated by Energy Star to make sure that your filter isn't wasting any unnecessary energy.

After having your home professionally cleaned to get rid of the mold, you should install an air filtration system to make sure that it doesn't come back.

Professionals Work Together To Help You Recover From Damage to Your Home

6/28/2021 (Permalink)

Contact professionals for help in Rocky Mount, NC.

When your Rocky Mount, NC, home has been damaged by flooding, fire, and another emergency, the knowledge that help is available can alleviate a lot of your concerns. In fact, help may come from a variety of resources, including firefighters, your insurance company, and cleanup and restoration professionals. An experienced restoration team, such as SERVPRO, may provide a lot of support and assistance that simplifies your use of claim services.

Professionals Provide Support and Assistance

Help Comes From Many Directions

At first, the full scope of the damage can seem very overwhelming. What can you expect from cleanup and restoration professionals, and how can they make this process easier?

  • Professionals coordinate with your insurance company to complete accurate, speedy claim services.
  • SERVPRO technicians arrive Faster to Any Size Disaster.
  • Trained experts use best practices, approved by industry leaders, to clean up damage and restore your property.
  • Agencies work closely with you and other professionals with professionalism and consideration.

The services and manners of the emergency response team can go a long way toward helping you feel less stressed and more in control of the situation.

Your Role Begins Before the Emergency

It's important that you have appropriate insurance coverage before an emergency happens. Even a small kitchen fire can cause a lot of fire, smoke, and even water damage. Your policy may not cover everything related to your recovery, but a reputable insurance provider will help you understand the primary risks and best types of coverage.

Professionals Support You Throughout Emergency Recovery

After an emergency affects your home, claim services professionals should work smoothly and cooperatively to get you back into your home as quickly as possible. SERVPRO professionals are experienced in working with other recovery partners. From the initial response team who limits further damage and performs assessments to the insurance agent who completes the final paperwork, there are many professionals involved. Don't delay when accessing these services.

How To Respond To Accidental Fire Sprinkler Discharge

5/28/2021 (Permalink)

A fire sprinkler system can be discharged unintentional and cause damage.

As with any automated system, there is a potential for fire sprinklers to discharge accidentally. When this happens, your commercial property could be exposed to soaking. (Flooding is unlikely.) While this risk is minimal (one in 16,000,000, according to loss prevention professionals,) it is important to know how to respond.

Causes of Unintentional Discharge

Although discharges are already very rare, it is possible to avoid them by recognizing the things that prompt an accidental discharge:

  • Freezing temperatures can cause water in wet pipe fire sprinklers to freeze and expand, putting pressure on the pipes from within.
  • Sprinkler systems are designed to discharge when exposed to high heat, so if the pipes or sprinkler heads are situated near heaters, windows in the sun, and other sources of heat, they may discharge.
  • Corrosion may weaken sprinkler system components, especially in older systems that haven't been maintained.
  • Rough treatment and any type of impact can cause damage to components or parts to separate. The best way to avoid the discharge from any damage of this type is consistent inspections and maintenance.

Remember that flooding from fire sprinkler systems is extremely rare, and the systems are designed to keep your Rocky Mount, NC, property safe.

Steps To Take After Discharge

In the event of water damage from an accidental discharge, there are certain steps you should take:

  • Contact your insurance company. The damage may be covered if you work with your representative from the beginning.
  • Keep track of the details of the incident. Fully document the discharge and the damage caused by the water. Take photos of the affected part of your building and any damaged property.
  • Once you receive the go-ahead from your insurance company, contact water damage cleanup and recovery professionals to minimize primary and secondary damage.


Remember that you are ultimately responsible for maintaining and repairing the sprinkler system. Without proper care, the risk of discharge increases and so does the risk of water damage.

Flooding from fire sprinkler systems is rare, and appropriate maintenance goes a long way toward further minimizing the risk of accidental discharge. Your Rocky Mount, NC, property is safer with the systems, so keep inspections and maintenance on your calendar.

The 4-Step Fire Cleaning and Restoration Process

5/28/2021 (Permalink)

Smoke damage can seem overwhelming.

The fire is out, and you are looking at the remaining structure and the smoke damage of your home. It is hard to look at, but while the damage might seem overwhelming, it might not be unsalvageable. After reporting the disaster to your insurance company, contact a fire restoration service in Rocky Mount, NC, to come and assess your property. Once the restoration team inspects the remaining structure, they will create a recovery plan that will likely include four steps.

4 Steps for Fire Cleanup and Restoration

1. Remove Water

While you would likely love to see the smoke and soot damage removed from your walls and mementos, the restoration service will need to prioritize the removal of water. Fire hoses can unleash hundreds of gallons of water per second, and that water does not all evaporate with the heat. The restoration crew will bring in shop vacs, pumps, pump trucks, and dehumidifiers to make the water removal as quickly as possible.

2. Remove Debris

The company will also need to focus on removing debris before dealing with smoke damage for safety reasons. By eliminating obvious garbage, separating it from salvageable items, the crew can further assess the building and any structural damage, allowing them to move forward with the repairs safely.

3. Clean

With the space clear, the team can begin surface and smoke cleaning. The team will likely use air purifiers and ionizers to help reduce smells, and they will rely on commercial cleaners to remove any surface staining or contamination.

4. Restore

The restoration process begins after the cleaning. The service will replace any structural components and cosmetic issues. When the company is finished with your home repairs, your property will look like home.

Fire and smoke damage can often seem overwhelming to homeowners inexperienced with the disaster. For professionals, however, the damage is likely nothing they haven’t seen before. The key is to take decisive action and call the people who can help.

3 Sump Pump Maintenance Tips

5/28/2021 (Permalink)

Maintain your sump pump regularly.

Floodwater that gets into your basement can cause serious damage to the foundation of your home. If you live in a region that experiences frequent flooding, a sump pump may play a critical role in diverting floodwater that poses a threat to your home. However, for it to function effectively, it needs to be maintained. Consider these three maintenance tips.

3 Maintenance Tips for a Sump Pump

1. Inspect the Pump Regularly

Dirt, gravel and other debris can accumulate in the vent hole, screen or discharge pipe of your pump. Additionally, debris that accumulates in the pit can interfere with the function of the float component. Regular inspections of your pump and pit should be performed as part of your pump maintenance routine. Clear out any debris you find during these inspections. You may also want to contact a professional in Rocky Mount, NC, to inspect the pump to make sure it is working properly.

2. Test the Pump

Regularly test your sump pump by emptying a bucket of water into the basin. When the water level in the basin goes up, the float should cause the pump to run and drain the water. If this doesn't happen, check to make sure the pump is plugged in and that debris or clogs aren't preventing it from working.

3. Have a Backup Plan

A pump that has a backup battery will still function if the primary power source fails. If your pump comes with a backup battery, change it every two to three years. Have a plan, such as contacting a water restoration company, in place in case your pump fails or is unable to keep up with the amount of floodwater.

A well-maintained sump pump can help prevent flood damage to your home by diverting floodwater to an area away from the foundation of your house. Performing regular maintenance on your pump will help ensure that it is in good working condition when a flood occurs.

How To Clean Up After a Water Heater Leak

4/27/2021 (Permalink)

Avoid further damage by cleaning up after a water heater leak.

Hot water is a feature that you definitely miss when it's gone. A leaking water heater can cause more issues in your home in Rocky Mount, NC, than just a high cost to repair or replace it. There are several steps that flood restoration experts take to address the water damage the leak causes.

5 Steps to Clean Up After a Water Heater Leak

1. Assessment

The first thing technicians do when they arrive is survey the damage that the failed water heater left behind. The initial estimate depends on several factors:

  • Size of the affected area
  • Amount of water
  • Length of time the damage has been present


2. Extraction

If there is a standing water, technicians use industrial pumps to remove it. When water has seeped into walls or flooring, they must tear out the ruined materials to stop the spread of the damage from the leaking water heater.

3. Drying

To prevent secondary damage from occurring, the area must be completely dried. There are several methods used to speed up this process so that mold does not have time to grow.

4. Cleaning

Any water that has run through an appliance or has seeped into the structure itself is probably no longer clean. To prevent bacteria and other microbes from growing, the mitigation team disinfects the affected area and tests to make sure all traces of contamination are gone.

5. Restoration

In addition to getting your broken water heater fixed, you also want the area around it to be functional again. Restoration professionals replace the walls and flooring they had to remove. The remediation job is not finished until anything that was torn out has been replaced and rebuilt.

A leaking water heater needs immediate attention from a plumber, but there is probably more to fix than the apparatus itself. Certified professionals can mitigate the water damage around it so that it does not develop into a bigger problem.

5 Tips for Maintaining a Commercial Roof

4/15/2021 (Permalink)

Protect your roof from storm damage

Your Rocky Mount, NC, commercial building's roof is the first line of defense between the natural elements and your property and contents. Therefore, it's essential to keep it maintained to prevent a roof leak resulting from wind damage or other factors. Replacing the roof or making significant repairs will probably be much more costly than consistently maintaining your roof.

5 Ways to Protect Your Building's Roof

Follow these tips to help protect your building's roof:

1. Regularly Inspect the Roof

You should get a roof inspection at least twice a year (at least once a year by a professional). Experts can identify problems and potential issues during an annual review. They can also teach you how to exam it yourself if you want to do it yourself the other times of the year.

2. Immediately Repair Damage

You may notice damage or potential damage to a portion of the roof during an inspection. Either way, it's critical to get it repaired as soon as possible. Immediate measures will avoid further, more severe damage.

3. Regularly Clear Drainage Systems

Gutters, downspouts and drains can quickly get obstructed by leaves and other debris. This is especially true during storms or autumn when leaves are falling more. Regularly inspect and clear drainage systems to avoid improper drainage and/or a roof leak. Otherwise, it could require the services of water damage restoration professionals and possibly even the temporary closure of your business.

4. Trim Overhanging Limbs

Overhanging and fallen limbs can result in wind damage during high winds. Smaller limbs and leaves can also clog drainage systems.

5. Waterproof the Roof

An essential element of roof maintenance is waterproofing. This precaution will help prevent leaks caused by cracks. Several methods of waterproofing are available. Ask a professional roofer for the best plan of action.

A roof leak can cause severe damage to the inside of the building and its contents if it's not caught and repaired quickly. Maintain your roof regularly to avoid a costly disaster.

Help! I Have a Mold Infestation Under My Home!

3/22/2021 (Permalink)

Clean the area with mold.

Discovering mold in the crawlspace of your Rocky Mount, NC, home can create feelings of anxiety and be quite overwhelming. After all, you probably don't go in this area very often, so by the time you find it, the mold damage could already be severe. This means that it could also spread to other areas of the house, so it's critical to arrange for professional removal to begin as quickly as possible. Fortunately, there are relatively easy ways to get rid of it if it's limited to this space. There are several techniques for removing mold from a structure. Soda blasting is one of the best methods due to its effectiveness and other benefits.

Soda Blasting Process

Here's how the soda blasting process operates:

1. Inspecting the Space

First, the entire area will need to be thoroughly inspected for any signs of mold growth. The mold damage remediation specialists will look for mold, various types of fungus and wood rot. They'll also check the humidity of the area.

2. Blasting Baking Soda

Soda blasting is one of the most efficient methods of removing mold growth from all of the crawlspace surfaces. High-pressure compressed air spray is combined with baking soda to abrasively strip the mold away. Aside from being extremely useful, it's also much faster than manually scraping and scrubbing. There's no need to use chemicals when soda blasting, so it's much safer (for you and the environment) than traditional mold-removal methods.

3. Cleaning the Area

When the entire area is cleared of mold growth, the site is thoroughly vacuumed. Then, all of the surfaces are completely wiped down. This cleansing ensures that mold spores no longer exist in the area. Otherwise, mold would begin growing again.

Mold damage in your crawlspace can result from flooding or something as simple as higher than ideal relative humidity. Whatever the cause, it's vital to begin the cleanup process as soon a possible.

Mold Damage

1/10/2020 (Permalink)

Mold in a Rocky Mount Business with a severe moisture problem.

Mold Damage

Mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –SERVPRO of Rocky Mount NC 252-977-9444

Water Damage in your home

11/15/2019 (Permalink)

Water damage under the vinyl in a Rocky Mount NC home.

SERVPRO OF ROCKY MOUNT 24 Hour Emergency Water Damage Service

Category: Water Damage

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Nash and Edgecombe Counties

SERVPRO of Rocky Mount is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 252-977-9444

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rocky Mount has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold

10/25/2018 (Permalink)

The cause of Mold in this picture is a result from not having their HVAC unit runnning during hot humid months, while they were out of town.

Does Your Nash or Edgecombe County Home Have A Mold Problem?

Mold Damage

In Nash, or Edgecombe Counties mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 252-977-9444

Mold Damage

10/25/2018 (Permalink)

This is a result of a leaking roof that was not properly repaired and resulted in this mold damage.

Nash and Edgecombe Residents:  Follow These Mold Safety Tips If You Suspect Mold

Mold Damage

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of [[Franchise Name]] for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Rocky Mount specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 252-977-9444

Water Damage

10/25/2018 (Permalink)

Hardwoods that have been damage by water.

Faster to your Nash or Edgecombe County Water Damage Event

Water Damage

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Nash or Edgecombe Counties.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Rocky Mount provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Rocky Mount arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 252-977-9444

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage in a Business

10/22/2018 (Permalink)

This is a business in Rocky Mount that had a broken pipe. We had to removed carpet to dry the sub floor to prep for the repairs.

Restoring Your Rocky Mount Commercial Property After A Water Damage Event

Commercial

Commercial Water Damage Events Present Unique Challenges 

Flooding and water damage events at Rocky Mount commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage in your home

10/11/2018 (Permalink)

This water damage has been caused by a refrigerator supply line leak. As you can see the laminate is already showing signs of damage.

Faster to your Rocky Mount Water Damage Event

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Rocky Mount. 

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Rocky Mount provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Rocky Mount arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 252-977-9444

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage

10/11/2018 (Permalink)

This was a result of a grease fire. Heavy soot can be seen here.

Rocky Mount Smoke and Soot Cleanup

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Rocky Mount Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Rocky Mount will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
252-977-9444

Ice Storm Damage

8/24/2018 (Permalink)

Cold temperatures for extended periods of time during winter storms caused a pipe to burst resulting in damage to this home.

When Storms or Floods hit SERVPRO of Rocky Mount is ready!

Storm Damage

Our highly trained crews are ready to respond 24/7 to storm or flood damage in Nash, Halifax and Edgecombe Counties.

SERVPRO of Rocky Mount specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit SERVPRO of Rocky Mount can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at 252-977-9444

Water Damage

8/23/2018 (Permalink)

This is a result from an AC pan leak. It caused damaged to the Living Room Ceiling.

Faster to your Nash, Edgecombe or Halifax Water Damage Event

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Nash, Halifax and Edgecombe counties.

 Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Rocky Mount provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Rocky Mount arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 252-977-9444

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage

8/22/2018 (Permalink)

This is a home in Nashville NC that had a water damages in their bathroom. As you can see the carpet is saturated and had to be removed.

SERVPRO Of Rocky Mount 24 Hour Emergency Water Damage Service

 Water Damage

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Nash, Halifax and Edgecombe Counties

SERVPRO of Rocky Mount is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -
252-977-9444

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage

8/22/2018 (Permalink)

This homeowner had a Kitchen fire from a pan left on the stove. As you can see the soot is very heavy on the cabinets as well as other areas.

SERVPRO of Rocky Mount Smoke and Soot Cleanup

Fire Damage

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Nash, Edgecombe or Halifax Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Rocky Mount will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
252-977-9444

Water Damage Info

8/14/2017 (Permalink)

This is a Church in Rocky Mount NC that had a hot water heater burst in the ceiling and was not discovered until the morning after.

SERVPRO of Rocky Mount 24 Hour Emergency Water Damage Service

Water Damage

SERVPRO of Rocky Mount provides 24 hour fire and water damage restoration service in Nash, Edgecombe and Halifax Counties.

SERVPRO of Rocky Mount is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help YOU!
Call Today -
252-977-9444

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rocky Mount has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed to complete the job.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Rocky Mount

SERVPRO of Rocky Mount specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Flooded Basement

8/14/2017 (Permalink)

This is a home in Rocky Mount that had a drainage problem and their basement flooded due to heavy rains in our area at the time.

Rocky Mount, Halifax, Pintetops, Tillery, Battleboro, Roanoke Rapids, Weldon, Scotland Neck And Tarboro Residents: We Specialize in Flooded Basement Cleanup and Restoration!

 Water Damage

This Rocky Mount home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Rocky Mount basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • Drainage issues
  • And many more

Have Questions about Basement Flooding?

Call us Today - 252-977-9444

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Rocky Mount and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To have to Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 252-977-9444

Mold

8/14/2017 (Permalink)

This is mold in an area of a home that had a leaking hot water heater. We were able to determine the source of the mold for this homeowner.

Does Your Nash, Edgecombe or Halifax County Home Have A Mold Problem?

Mold Damage

In Nash, Edgecombe or Halifax mold can spread through a home in as little as 48 hours.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. Finding the source of the problem is key to the remediation process.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – SERVPRO of Rocky Mount for Halifax, Nash and Edgecombe Counties 252-977-444

Fires in your home or Business.

8/14/2017 (Permalink)

This is an apartment in Rocky Mount NC that was almost destroyed by a fire.

SERVPRO Smoke and Soot Cleanup

Fire Damage

Smoke and Soot Damage Can Cause a Pervasive Odor in Your  Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Rocky Mount will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore the smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care during this difficult time.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
SERVPRO of Rocky Mount

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