What our Customers say...


We had a house fire and called SERVPRO. We knew of them by excellent comments that we had heard from some of their customers. SERVPRO lives up to the 3 letters, PRO... They were definitely pros at what they do. I wouldn't consider calling anyone else after having service from SERVPRO. They were overly nice and helped anyway they could. Thank you SERVPRO.

Incredible service! The entire team went above and beyond to make sure we were taken care of during a difficult time. Everyone from Nate to Jonathan made sure we were informed and satisfied about the work being done. 

Love SERVPRO. Arrived in middle of night. I was in a panic and they went to work immediately to stop my leak and allay my anxiety. Cleanup started within hours. Very responsive to all my questions and communicative about process from start to Finish. Friendly and hardworking team. Would definitely recommend them.

Excellent job cleaning and renovating my home.

This SERVPRO is outstanding to work with. They care for their clients and customers like family, and it shows!!!! 5 Stars rating is not SERVPRO. They should have a 6 Star + Rating.

Jonathan Nichols and his team are the absolute best! I've used them multiple times and they are always very prompt, courteous and professional. They do so much more than fire and water damage. They also offer all types of cleaning services, odor removal, roof tarp/board up, and mold removal among many other services that they offer. They will definitely make it "Like it never even happened".

After calling SERVPRO a few hours after the leak in my upstairs they were on site analyzing the damage and cleaning up. Within a few days they completely removed all the damaged material and installed equipment to begin the drying process. I also hired them to manage the repairs. My house had extensive damage which required a lot of planning and renovations. After a few months my family was able to move in and I am completely satisfied. Thanks, SERVPRO! 

SERVPRO is the best. They are very professional, kind, polite hard working men and women. They always wanted to please and make sure I was satisfied with their work. They were always on time and if a little late they would call. If I had a question about something all I had to do was call Nathan and he would call or come immediately. He even came by on a Saturday or two just to check and see if everything was as it should be. They went above and beyond and I would recommend them to anyone. They did a good job cleaning up and I am very happy with their work. 

SERVPRO arrived at my house literally within one-half hour of my call! They dealt with my situation efficiently and empathetically. They are true professionals and I highly recommend them to everyone!!

They get the job done with a great price. They are always on time and great communication with the clients.

They sent a team of 2 people to clean my home's air ducts. Built in '83, our house ducts had never been cleaned. The team arrived on time, explained the process, and got the job done professionally and in a timely manner without disrupting my routine. They contained and removed duct debris & even power washed & dried the vent covers before reinstalling them. My house had always been really dusty. I considered getting a few portable air purifiers. I am so glad I instead called SERVPRO of Rocky Mount to have my ducts cleaned. The house even smells better. I will recommend them to my friends. 

We had extensive damage at our facility due to a leaking roof. Servopro came out immediately and surveyed the damage and made recommendations for repair and remediation. Their service and attention to detail was second to none. Daily updates were given on the progress and any issues were resolved right away. They finished the project exactly when they said they would, and we could not be happier with the results of our new office area. Thanks guys!

Excellent people to work with and the owner was great hands down the best!!!!!

Jonathan has been great! He is always willing to go above and beyond! Swift service too!

Very responsive, knowledgeable and professional with on time service. Will recommend!

The SERVPRO team saved the day for me! They came to my home to clean up a terrible sewage mess and very quickly took care of getting the right team members involved in cleaning and repairs. They always take the time to explain everything to me and are incredibly responsive if I ever send any questions via text or email. Everyone has done a great job, and I would not hesitate to use them for any cleanup and restoration project in the future.

Can not say enough good things about Jonathan and his crew at SERVPRO! Great guys and very knowledgeable! Would highly recommend!

Thorough investigation revealed the source and cause of mold in the master-bedroom suite, a busted water pipe in the crawlspace under my house. Now, I can quickly get that pipe fixed through my HO Warranty and then get my HO insurance to cover the cleanup and restoration of that space, hopefully using SERVPRO to do job.

I highly recommend SERVPRO for any services they offer. Everyone was helpful, nice and professional. I was informed of everything they did and why they were doing it. Thank you SERVPRO!

The Rocky Mount SERVPRO team really bailed us out! They responded to our call for help promptly, professionally, and discretely. Jonathan kept me in the loop throughout the cleanup process. He advised me of all the options, and recommended the path that would be most cost effective and would give us the results we wanted. I would highly recommend their service.

Great experience with this team. They were available at a moment's notice and mitigated our water issue before it could cause further damage. Highly recommend them.

I called SERVPRO because I was having respiratory illness after being in my RV for a couple of hours. Ms. Julie from SERVPRO drove 1 hour to inspect it for 5 minutes. She called her disinfectant team, they came out a few days later and treated the RV completely, got rid of all of the bacteria that I was unaware of. I am very thankful to them for their service and the way they were so kind to me and understanding of my situation. I highly recommend this company! Thank you SERVPRO!

HIGHLY RECOMMEND!! I had called 4 other mold remediation places and received no response for a month (despite me informing them I was pregnant and had 2 other children-one with asthma) and then contacted this SERVPRO location and they were amazing from the first phone call! Jonathan and Julie agreed to work with me despite me not living in their service area and I couldn’t have asked for better service. I had mold in a small bathroom from a condensation leak. They did a whole house evaluation, tested my mold and got back to me promptly with the results and for scheduling. My home is a new construction and the builder wad responsible for all fees during the process. They were amazing working with her but still informing me of everything and advocating for me regarding other issues they found during their evaluation. Like I said, I highly recommend them!!

I highly recommend SERVPRO for any services they offer. Everyone was helpful, nice and professional. I was informed of everything they did and why they were doing it. Thank you SERVPRO!

Thank you for the patience shown by SERVPRO, allowing time for our insurance company to reopen our claim. It is finally over. Thank you for a job well done!

I had some concerns about a smell in my home. I called SERVPRO and they were so professional in answering all my questions. They took the time to go over possible causes and I was able to correct them. Awesome people to work with.

I am so happy that I called SERVPRO of Rocky Mount. I was experiencing a mold problem and they came in and found exactly what was causing my issue. They also resolved the issue for me! Thank you so much!

You guys are truly the best at what you do! I can not Thank you enough for responding to my water damage immediately upon my initial call to you. You made this entire process headache free and our family will be forever grateful!!

Our home looks AMAZING after the repairs from the water damage that happened in our kitchen and flooded through out our home. Thank you so much for the great work from your team!

Thank you so much for making our Kitchen so beautiful again after our fire. Ray, Nathan, Charlotte, Sarah, Ashley and James provided EXCELLENT customer service as well and keep me updated through out the entire process.

Thank you for being so fast to respond to take care of my water damage that I came home to!

Thank you so much for your AWESOME service you provided after the fire in our home.

Ray and his staff were top notch from the first phone call with Charlotte to the exit interview with Ray.

They are the very best at the project they did at my home.They were always here own time and kept me up to date with what was being done on my home.

Not what I expected. The whole experience was fantastic walk me through everything great service friendly people did the job well done.

SERVPRO of Rocky Mount staff was EXCELLENT! They were here when I needed, on time, and very professional. James, the contractor did a fantastic job with my new flooring, cabinets and countertops. I am thrilled to have my kitchen better than it ever was! Huge Thanks to Nate, Ray, Ashley and James.

SERVPRO was great, cordial and professional. You did a great job!!! You did not stop until all problems were addressed. You are wonderful to work with!!!


Francisa Trent

Just wanted to let you know that I called State Farm today, both local and corporate offices, to let them know what an awesome job you guys have done and how respectful, neat and organized everyone was. Also that is was headache free and very smooth. I truly hope it helps both you guys and Mr. Pridgen obtain future jobs more easily with State Farm. I am a firm believer that great outcomes should be shared.  Thanks again, Lisa Eason

We would like to thank you for a wonderful job you all did with our water damage. Nathan, we thank you for your help and patience.

Also, we cannot say enough good things about Bob Bletsas and his work and kindness. He could not have been more helpful, and his work was superb.

Thank you again to SERVPRO (Ray, Nathan, Ashley & Bob). We will certainly recommend you in the future, if someone needs that service.